At a Glance
- Tasks: Support panel members and ensure top-notch service across exciting projects.
- Company: Join a forward-thinking company working with major brands like TikTok and Google.
- Benefits: Flexible hours, teamwork opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Be part of the future of audience measurement and enhance your customer service skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Communication - strong relationship building and communication skills with internal partners and panel members
- Customer service - Polite and professional telephone manner with a positive work ethic towards problem solving
- Teamwork - proactive and strong self‑motivated teammate who is happy to lend a hand when needed
- Problem‑solving - ability to work in a fast‑paced environment with proven experience of working to deadlines
- Performs tasks efficiently with a high level of accuracy
- Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
- Ability to multitask with a flexible attitude to work
What the job involves
- You will be working across different projects to address the needs of advertisers, from TikTok, BBC, YouTube and Google.
- In the role of Customer Service Support, you would work closely with our regional Solution Techs and all other teams to ensure a flawless client‑centric service to our Panel.
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Collecting information from technicians about the equipment in the panel members' homes and updating a central database.
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service.
- Providing support on ad hoc projects and initiatives.
- Conducting validation checks to identify any issues with data held against a home that could impact data processing.
- Work with the wider Origin team to ensure SLA’s (Service Level Agreements) and project deadlines are met.
- Includes weekends and evening hours.
Panel Service Executive in London employer: Deepstreamtech
As a Panel Service Executive, you will thrive in a dynamic and supportive work environment that prioritises teamwork and professional growth. Our company fosters a culture of collaboration, offering extensive training and development opportunities while ensuring a client-centric approach to service delivery. Located at the heart of innovation, we provide our employees with the chance to work on exciting projects with leading brands like TikTok and Google, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Panel Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially their work with platforms like TikTok and Google. Show them you know your stuff and are genuinely excited about what they do.
✨Tip Number 3
Practice your communication skills. Since this role is all about building relationships, try role-playing common customer service scenarios with friends or family. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Panel Service Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:Make sure to highlight your strong relationship-building and communication skills in your application. We want to see how you can connect with both internal partners and panel members, so share examples that showcase your polite and professional telephone manner.
Demonstrate Your Customer Service Experience:Since customer service is key for this role, include any relevant experience where you've solved problems or provided support. We love a positive work ethic, so let us know how you've gone the extra mile for customers in the past!
Team Player Vibes:We’re all about teamwork here at StudySmarter, so make sure to mention your ability to collaborate and lend a hand when needed. Share instances where you’ve worked well in a team, especially in fast-paced environments.
Be Detail-Oriented:Accuracy is crucial, so emphasise your administrative skills and ability to multitask. We want to see how you prioritise tasks and meet deadlines, so don’t forget to include specific examples of how you manage your workload effectively.
How to prepare for a job interview at Deepstreamtech
✨Show Off Your Communication Skills
Since the role requires strong relationship building and communication skills, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated with team members or clients to resolve issues.
✨Demonstrate Your Customer Service Mindset
Prepare to discuss how you've handled customer interactions in the past. Highlight your polite and professional telephone manner, and share specific instances where you went above and beyond to solve a problem for a customer.
✨Emphasise Teamwork and Flexibility
This job involves working closely with various teams, so be ready to talk about your experience as a proactive teammate. Share examples of how you've collaborated with others and adapted to changing priorities in a fast-paced environment.
✨Highlight Your Problem-Solving Skills
Think of situations where you faced challenges and had to think on your feet. Discuss how you approached these problems, the steps you took to resolve them, and the outcomes. This will show your ability to work efficiently under pressure.
