At a Glance
- Tasks: Lead operations for a dynamic team delivering impactful apprenticeship programmes.
- Company: Join a mission-driven organisation focused on learner success and growth.
- Benefits: Competitive salary, professional development, and a hybrid work environment.
- Other info: Opportunity to develop leadership skills while driving meaningful change.
- Why this job: Make a real difference in the lives of nearly 4,000 learners and 300 clients.
- Qualifications: 3–5 years in operations management with strong data analysis skills.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- 3–5+ years of experience in an operations management role with 1+ years of direct people management.
- A high degree of comfort with ambiguity; you can navigate complex, changing environments and provide clarity for your team.
- You possess the commercial awareness to identify high-level business risks and the expertise to challenge existing processes to find better ways of working.
- You are an "analytical executor" who puts customer-related KPIs at the forefront of your thinking and can root-cause performance gaps independently.
- Expertise in data analysis and reporting; you are highly proficient in SQL, data visualisation, and advanced spreadsheets, using these tools to identify trends and steer action with clarity.
- Comfortable leading in a matrix environment—navigating complexity, aligning stakeholders, and enabling cross‑functional delivery.
- You hold high standards while creating space for learning and growth, bringing both accountability and encouragement to your team.
- Mission‑driven and learner‑obsessed—you care deeply about the experience and outcomes of our apprentices.
What the job involves
- As an Operations Manager, you will be accountable for the aggregate success of the Team’s operations.
- This team consists primarily of coaches delivering high‑impact apprenticeship programmes to nearly 4,000 learners and 300 clients.
- This is a high‑impact, hybrid role with a significant individual contributor (IC) focus, complemented by the management of one Operations Specialist.
- You will independently create the systems and dive into client‑level interventions to drive retention and business objectives.
- You will report to the Senior Manager, Client Delivery.
- Ensure the Client Delivery team achieves all KPIs by developing operations that make delivery watertight, preventing negative impact on the learner or client.
- Independently create and iterate the systems, plans, and processes needed to achieve key priorities and business objectives.
- Apply commercial awareness to identify the most important business objectives and translate them into actionable team priorities.
- Lead strategic internal initiatives, building consensus with multiple cross‑functional stakeholders, including senior leaders, to deliver organisational impact.
- Own the production of data-driven insights and reporting; you will utilise BI tools and advanced spreadsheets to independently derive the "most important" actions for the team with minimal guidance.
- Directly manage and develop an Operations Specialist, establishing their priorities so that the infrastructure behind the learner experience is efficient and customer‑centric.
- Identify and execute process improvements that increase coach efficiency, particularly in reducing administrative burden across the large coach cohort.
- Act as a trusted partner to Customer Impact, Data & Insights, and other Delivery teams to ensure complex cross‑functional solutions are delivered effectively.
- Drive client-level interventions to safeguard retention and ensure we are delivering on our promises to our partners.
Operations Manager (Delivery, 12-Month Fixed-Term Contract) in London employer: Deepstreamtech
As an Operations Manager at our company, you will thrive in a dynamic and mission-driven environment that prioritises both learner outcomes and employee growth. We foster a culture of accountability and encouragement, offering robust professional development opportunities while ensuring you have the tools and support to excel in your role. Located in a vibrant area, our hybrid work model allows for flexibility and collaboration, making it an excellent place for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Delivery, 12-Month Fixed-Term Contract) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission and values—this will make you stand out!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. This helps you structure your responses and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Operations Manager (Delivery, 12-Month Fixed-Term Contract) in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your 3–5+ years of operations management experience. We want to see how you've navigated complex environments and led teams, so share specific examples that demonstrate your ability to provide clarity and direction.
Be Data-Driven:Since we're all about data analysis, don't forget to mention your proficiency in SQL and advanced spreadsheets. Show us how you've used these tools to identify trends and improve processes—this is key for the role!
Emphasise Your Leadership Style:We value high standards and a supportive environment, so let us know how you balance accountability with encouragement. Share stories about how you've developed your team and fostered a culture of learning and growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your expertise in data analysis. Brush up on your SQL skills and be ready to discuss how you've used data visualisation tools to identify trends and drive decisions in previous roles.
✨Showcase Your Leadership Style
With a focus on managing an Operations Specialist, it's crucial to articulate your approach to people management. Prepare examples of how you've fostered growth and accountability within your team while maintaining high standards.
✨Embrace Ambiguity
This role requires navigating complex environments. Be prepared to share experiences where you've thrived in uncertainty, providing clarity and direction for your team amidst changing circumstances.
✨Align with Business Objectives
Demonstrate your commercial awareness by discussing how you've identified key business risks and translated them into actionable priorities. Think of specific instances where your strategic initiatives led to measurable outcomes.
