At a Glance
- Tasks: Build strong relationships with clients and drive revenue growth through strategic insights.
- Company: Join a global leader in e-commerce solutions with a focus on client success.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities to work with C-level executives and expand your career.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 1+ years in Account Management or Customer Success, strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- At least 1+ years experience in an Account Management or Customer Success Manager role
- Prior B2B experience in a software, logistics or SaaS company preferred
- Proven ability to manage multiple projects at a time
- Experience in generating revenue by expanding on an existing book-of-business
- Experience in delivering client-focused solutions based on customer needs
- Strong analytical skills with the ability to present data and trends to internal and external clients
- Excellent verbal and written English communications skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
- Excellent listening, negotiation and presentation skills
- BA/BS degree or equivalent preferable
- Flexibility is required as we may need you to work out of office hours when necessary
What the job involves
- We are looking for a Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.
- The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.
- They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Mid Market Customer Success Manager (United Kingdom) in London employer: Deepstreamtech
At Global-e, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Mid-Market Customer Success Managers enjoy comprehensive growth opportunities, competitive benefits, and the chance to make a meaningful impact in the fast-paced world of e-commerce. Located in the UK, our team thrives in a supportive environment that values flexibility and encourages professional development, making it an ideal place for those looking to advance their careers while contributing to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Mid Market Customer Success Manager (United Kingdom) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Mid Market Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in account management and customer success. When you get the chance to chat with potential employers, share how you've driven revenue and built strong client relationships.
✨Tip Number 3
Be proactive! If you see a company you're keen on, reach out directly. Express your interest in their work and how you can contribute as a Customer Success Manager. Sometimes, a little initiative goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us grow. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Mid Market Customer Success Manager (United Kingdom) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mid-Market Customer Success Manager role. Highlight your relevant experience in account management and customer success, especially in B2B settings. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive revenue growth. Be sure to mention any specific achievements that demonstrate your ability to manage multiple projects and deliver client-focused solutions.
Showcase Your Analytical Skills:Since we value strong analytical skills, don’t forget to include examples of how you've used data to inform decisions or strategies in your previous roles. This will help us see your ability to present insights effectively to clients and internal teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Numbers
As a Mid-Market Customer Success Manager, you'll need to demonstrate your analytical skills. Be prepared to discuss specific metrics from your previous roles, such as revenue growth or client retention rates. Bring examples of how you've used data to drive decisions and improve client outcomes.
✨Showcase Your Relationship-Building Skills
This role is all about developing long-term relationships with clients. Think of examples where you've successfully built trust with key stakeholders, especially at the C-level. Highlight your negotiation and presentation skills, and be ready to explain how you can apply these in the new role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing multiple projects or addressing client concerns. Prepare by thinking through potential scenarios relevant to the job description, and outline your approach to problem-solving and client management.
✨Demonstrate Flexibility and Adaptability
With global clients, flexibility is key. Be ready to discuss how you've adapted to changing circumstances in past roles, whether it’s working out of hours or adjusting strategies based on client needs. Show that you're willing to go the extra mile to ensure client success.
