At a Glance
- Tasks: Own the operation and monitoring of live events on Prime Video.
- Company: Join a leading tech company revolutionising digital video delivery.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Work with a global team and enjoy diverse career opportunities.
- Why this job: Be part of exciting live events and make a real impact in streaming.
- Qualifications: Experience in software development or technical support is a plus.
The predicted salary is between 40000 - 50000 € per year.
Requirements
- Knowledge of general AI tools
- Experience in software development, or experience in technical support
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Experience working at a TV Network, broadcaster, or an online streaming platform, specializing in digital video delivery or streaming media technologies
- (Desirable) Experience scripting in modern programming languages
- (Desirable) Knowledge of distributed applications/enterprise applications
- (Desirable) Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- (Desirable) Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- (Desirable) Experience with video quality metric tools (i.e. TAG)
- (Desirable) Experience working in live sports
What the job involves
The Live Playback Operations team are seeking a Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received from the various partners, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centres to monitor every stage of the signal path.
As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career in Prime Video Tech takes you!
Work with peers and other teams on high-severity, active support issues, prioritising mitigation while investigating root-cause fixes. Deliver reports to senior leadership. Provide on-call support and act as point of escalation for high-severity issues. Aid in the development and testing of operational tools and AI that improve efficiency through automation. Customer notification and workflow co-ordination with follow-up to maintain service level agreements. Creating and maintaining team specific knowledge-base articles and operational and training documentation. Assist in the training of new support staff as the team grows.
This role requires working evenings, weekends, and holidays; depending on live event schedules. Interacting with Prime Video's partners to root cause customer impacting incidents. Working with developers on development roadmaps, setting priorities for backlog requests. Identifying and driving down recurring incidents through OE best practices. Representing the team when collaborating with adjacent teams across infrastructure/signal engineering, solution architects and developers. Scripting and the use of AI to develop automation to improve the team's efficient use of tools.
Live Playback Operations work on a ‘follow the sun’ model, with team members located in Seattle, London, and Hyderabad, providing 24/7/365 coverage. We cover a wide range of live events; NFL, NBA, MLB, NHL, UCL, EPL, Copa do Brasil, Serie A, Wimbledon, and many more, available world-wide on Prime Video. We are growing, and hope you may be part of our exciting future!
Live Ops Support Engineer (Prime Video Playback Live Operations) in London employer: Deepstreamtech
As a Live Ops Support Engineer at Prime Video, you'll join a dynamic team dedicated to delivering exceptional live streaming experiences for global audiences. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development in a fast-paced environment. With the chance to work on high-profile live events and cutting-edge technology, you'll find meaningful and rewarding employment that allows you to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Live Ops Support Engineer (Prime Video Playback Live Operations) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working at Prime Video or similar platforms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've tackled technical issues in the past. This will demonstrate your problem-solving abilities and make you stand out.
✨Tip Number 3
Get familiar with the tools! Brush up on video quality metrics and any AI tools relevant to the role. Being knowledgeable about these will not only impress your interviewers but also show your genuine interest in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to dive into the exciting world of live operations.
We think you need these skills to ace Live Ops Support Engineer (Prime Video Playback Live Operations) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Live Ops Support Engineer role. Highlight your experience with AI tools, software development, and any relevant technical support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from sharing specific examples of how you've tackled technical issues in the past. We love seeing how you’ve debugged systems or resolved customer problems under pressure. It’s all about demonstrating your problem-solving prowess!
Keep It Clear and Concise:When writing your application, remember to communicate complex technical information in a straightforward way. We appreciate clarity, especially since you'll be presenting to both technical and non-technical folks. Make it easy for us to understand your experience!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around video streaming technologies and troubleshooting. Be ready to discuss your experience with AI tools and any scripting languages you've used. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled high-severity issues in the past. Think about times when you had to work under pressure or collaborate with others to resolve a problem. This is crucial for a role that involves live operations, so be ready to impress with your stories!
✨Communicate Clearly and Confidently
Since you'll need to present complex information to both technical and non-technical audiences, practice explaining your past projects in simple terms. Use clear language and avoid jargon where possible. This will demonstrate your ability to bridge the gap between tech and business.
✨Emphasise Team Collaboration
Highlight your experience working in agile or scrum environments. Discuss how you've collaborated with cross-functional teams and contributed to team goals. This role is all about teamwork, so showing that you can work well with others will definitely give you an edge.
