At a Glance
- Tasks: Support and optimise IT systems while troubleshooting user issues in a dynamic environment.
- Company: Join Elixirr, a forward-thinking company that values growth and innovation.
- Benefits: Continuous learning opportunities, professional development, and a supportive team culture.
- Other info: Exciting challenges await in a fast-paced environment with great career growth potential.
- Why this job: Make a real impact by ensuring smooth operations and enhancing user experiences.
- Qualifications: Knowledge of Windows/Linux, networking basics, and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you a passionate individual seeking a long-term career opportunity that offers continuous learning and professional development? Are you ready to be part of a team that values growth, offers exciting challenges, and provides a platform for you to excel in our organisation?
- Good knowledge of Windows and Linux operating systems (installation, configuration, troubleshooting)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPNs) and experience with Cisco and/or Ubiquiti (Unifi) equipment is a plus
- Experience with Microsoft 365 administration (user management, Exchange, Teams, SharePoint basics)
- Proficiency with Microsoft Office Suite and general end-user application support
- Understanding of hardware support (laptops, desktops, mobile devices, peripherals)
- Experience working with ticketing or service desk systems
- Strong troubleshooting and problem-solving skills with a logical approach to issue resolution
- Excellent communication skills with the ability to support non-technical users effectively
- Ability to prioritise tasks and manage multiple support requests in a fast-paced environment
- Strong attention to detail and commitment to documentation and process adherence
- Willingness to learn new technologies and continuously develop technical skills
- A proactive, team-oriented mindset
Join Elixirr as an IT Operations Analyst and play a vital role in supporting our clients and stakeholders by ensuring the smooth operation and availability of our systems and infrastructure. As IT Operations Analyst, you will have the opportunity to learn and contribute to the maintenance, troubleshooting, and monitoring of our systems. Your role will involve assisting with the implementation of processes and mechanisms to optimise data flow and access, ensuring the data is readily available and usable for target users.
- Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure
- Support and troubleshoot all end user issues
- Provide first-line (L1) support for end users - support and troubleshoot end-user issues across devices, operating systems, applications, and network connectivity
- Manage and maintain UK office IT hardware, including laptops, desktops, meeting room tech, printers, and mobile devices
- Assist with onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and access rights
- Develop, build, and deploy new solutions and technology as needed
- Support network infrastructure in the UK office, including switches, Wi‑Fi access points, and connectivity troubleshooting
- Participate in IT projects, as directed, including system upgrades, migrations, and rollout of new tools and technologies
- Ensure compliance with IT policies, procedures, and data protection standards
- Contribute to continuous improvement of IT support processes and user experience
- Provide basic training and guidance to users to improve digital literacy and reduce recurring issues
IT Operations Analyst in London employer: Deepstreamtech
At Elixirr, we pride ourselves on being an exceptional employer that fosters a culture of continuous learning and professional development. As an IT Operations Analyst, you will be part of a dynamic team in a supportive environment that encourages growth and innovation, while also offering exciting challenges and opportunities to enhance your technical skills. Our UK office provides a collaborative atmosphere where your contributions are valued, and you can thrive in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Analyst in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect IT Operations Analyst role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you real-world experience to discuss in interviews. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving approach. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to learn and grow with us!
We think you need these skills to ace IT Operations Analyst in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for IT! In your application, share why you're excited about the role and how it aligns with your career goals. We love candidates who are eager to learn and grow with us.
Tailor Your CV:Make sure your CV highlights your experience with Windows, Linux, and any relevant network fundamentals. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical know-how!
Be Clear and Concise:When writing your cover letter or application, keep it straightforward. We appreciate clarity, so make sure you communicate your points effectively without unnecessary fluff. Remember, we’re looking for strong communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as network fundamentals like TCP/IP and DNS. Be ready to discuss your experience with Microsoft 365 and any hardware support you've provided. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot a tricky problem or manage multiple support requests. This will demonstrate your logical approach and strong troubleshooting skills, which are crucial for the role.
✨Communicate Clearly and Effectively
Since you'll be supporting non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on showcasing your excellent communication skills. This will help the interviewers see that you can bridge the gap between tech and everyday users.
✨Emphasise Your Willingness to Learn
The company values continuous learning, so be sure to express your enthusiasm for developing new skills and technologies. Share any recent courses or certifications you've completed, and talk about how you stay updated with industry trends. This shows you're proactive and ready to grow within the organisation.
