At a Glance
- Tasks: Lead technical implementation and build strong customer relationships during onboarding.
- Company: Join a dynamic tech company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous learning and improvement.
- Why this job: Shape implementation processes and make a real impact on customer satisfaction.
- Qualifications: 4+ years in a customer-facing role with technical product experience.
The predicted salary is between 50000 - 60000 € per year.
Requirements
- 4+ years of experience in a customer-facing role supporting a technical product or service.
- Implementation management and SaaS experience are preferred.
- Experience working with SQL, APIs and integrations.
- You enjoy working with customers: You have high empathy and a unique ability to understand customer needs.
- You enjoy developing relationships and can collaborate effectively with a wide range of stakeholders - across C-level execs, leaders in WFM, and engineers.
- You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done.
- You are comfortable picking up new technical skills when they will help unblock you.
- You work well internally with Engineers to build new features and functionality for Enterprise customers.
- You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
- You can break a project or goal down into smaller tasks or pieces.
- You don't give up and you have a track record for getting things done: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments.
- You know how to juggle competing priorities and drive towards outcomes.
- You're great at keeping everyone up to date.
- You have a growth mindset: You're not afraid to try things you've not done before and fail. You thrive on feedback.
- You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.
What the job involves
- We’re looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers.
- As an early member of our Solutions Team, you'll help shape our implementation processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers.
- You'll use your learnings from engaging with customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale.
- Build customer relationships and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise.
- Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.
- Develop and refine implementation best practices based on your product expertise.
- Improve internal efficiencies and overall customer experience during implementation.
- Work together cross-functionally with Sales and Customer Success to get customers live.
- Drive the product roadmap by acting as a liaison between our customers and the product org.
- Set the tone for how we better engage our customers and ultimately help our customers see more value.
Implementation Manager in London employer: Deepstreamtech
As an Implementation Manager at our innovative company, you'll thrive in a dynamic work culture that prioritises collaboration and customer success. We offer extensive growth opportunities, a supportive environment for skill development, and the chance to shape our implementation processes while working closely with diverse teams. Located in a vibrant area, we provide a unique blend of professional challenges and personal fulfilment, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Implementation Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with SQL, APIs, and customer relationships. We want them to see how you can bring value to their team right from the get-go.
✨Tip Number 3
Be curious and ask questions! During interviews, show your interest in the company’s products and processes. This not only demonstrates your technical curiosity but also helps us understand how we can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s make it happen together!
We think you need these skills to ace Implementation Manager in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 4+ years in customer-facing roles, especially if you've worked with technical products. We want to see how your background aligns with the Implementation Manager role, so don’t hold back on those relevant experiences!
Get Technical:If you’ve dabbled in SQL or APIs, let us know! We love candidates who are curious and lean technical. Share any specific examples of how you’ve used these skills to solve problems or improve processes.
Demonstrate Your Empathy:We’re all about building relationships here at StudySmarter. In your application, share stories that showcase your ability to understand customer needs and collaborate with various stakeholders. It’s all about that human connection!
Embrace the Growth Mindset:We value a growth mindset, so don’t shy away from mentioning times you’ve tried something new or learned from feedback. Show us how you tackle challenges and keep pushing forward, even when things get tough!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech
Brush up on your technical knowledge, especially around SQL and APIs. Be ready to discuss how you've used these skills in past roles. It’s a great way to show you’re not just familiar with the tech but can also leverage it to solve customer problems.
✨Empathy is Key
Prepare examples that showcase your ability to understand and empathise with customer needs. Think about times when you’ve built strong relationships with clients or stakeholders and how that led to successful outcomes.
✨Show Your Grit
Be ready to share stories that highlight your determination and problem-solving skills. Discuss specific challenges you faced in previous roles and how you overcame them, especially in unstructured environments.
✨Collaboration Matters
Think of instances where you worked cross-functionally with teams like Sales or Engineering. Highlight how you communicated effectively and contributed to team goals, as this role requires a collaborative spirit to drive implementation success.
