At a Glance
- Tasks: Guide top enterprises in integrating AI into their legal workflows and ensure customer success.
- Company: Join Harvey, a leading tech company transforming the legal industry.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and drive customer success.
- Why this job: Be a trusted expert and make a real impact on the future of legal work.
- Qualifications: 3-4+ years in customer-facing roles, strong strategic planning, and project management skills.
The predicted salary is between 60000 - 80000 € per year.
Requirements
- 3-4+ years in customer-owning roles at tech or SaaS platforms
- Adapting seamlessly in the face of high-speed change and growth
- Strategic planning, revenue-based prioritization
- Managing customer-facing projects and timelines
- Running in-person meetings with executives
- Mapping an organization and influencing stakeholders
- Driving key customer metrics and outcomes
- Owning a revenue, expansion, and renewal target
- Demonstrating a strong point of view and proactive self-management
- Working cross-functionally with Product and Sales teams
What the job involves
- As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms.
- You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals.
- You will not only help customers to identify use cases for Harvey, but also help transform the practice of law.
- You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.
Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.
Enterprise Customer Success Manager (EMEA) in London employer: Deepstreamtech
At Harvey, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly for our Enterprise Customer Success Managers. Located in the heart of EMEA, we offer competitive benefits, opportunities for professional growth, and a chance to be at the forefront of transforming the legal industry through innovative AI solutions. Join us to build meaningful relationships with top enterprises while enjoying a collaborative environment that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to connections in the tech and SaaS space, especially those who work in customer success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand how they integrate AI into workflows, and think of examples from your experience that align with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your past experiences in customer-facing roles can drive value for their customers. Be ready to discuss metrics and outcomes you've achieved in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Enterprise Customer Success Manager (EMEA) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer-facing roles, especially in tech or SaaS, and don’t forget to showcase your strategic planning abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help integrate AI into workflows. Be specific about your past achievements and how they relate to the role.
Showcase Your Adaptability:We love candidates who can adapt to change! In your application, share examples of how you've thrived in fast-paced environments and managed customer-facing projects. This will show us you can handle the dynamic nature of our work.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you've driven adoption rates and measured value in previous positions. This shows you understand what it takes to succeed in a customer-facing role.
✨Demonstrate Your Strategic Planning Skills
Prepare examples of how you've successfully managed customer projects and timelines. Highlight your ability to prioritise revenue-based initiatives and adapt to fast-paced changes. This will showcase your strategic mindset and readiness for the dynamic environment at Harvey.
✨Build Relationships with Stakeholders
Think about times when you've navigated complex organisations and influenced stakeholders. Be prepared to share specific instances where you’ve built strong relationships with executives or champions within a company. This is crucial for the Enterprise Customer Success Manager role.
✨Showcase Your Cross-Functional Collaboration
Since the role involves working closely with Product and Sales teams, come equipped with examples of how you've collaborated across departments. Discuss how you’ve represented customer needs and provided feedback to improve products, demonstrating your proactive approach.
