At a Glance
- Tasks: Be the go-to person for customers, solving problems and guiding them through our platform.
- Company: Join a fast-paced logistics company focused on customer experience.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Tech-savvy individuals will thrive in this innovative environment.
- Why this job: Make a real difference in customer satisfaction while working with a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 € per year.
Requirements
- Previous experience in a customer service, support, or related role
- Excellent communication skills in English (additional European languages are a plus)
- Transport and Logistics experience is a must
- Strong organisational and multitasking skills, able to handle several requests smoothly
- A proactive learner who enjoys understanding new systems and processes
- Comfortable in a fast-paced, scale-up environment
- Tech-savvy and interested in working with software products
What the job involves
- Be the first point of contact for customers via chat, answering questions and guiding them through our platform
- Help users solve problems and guide them through our system
- Work closely with our engineering and onboarding teams to continuously improve how we support our customers
- Translate technical or complex issues into clear, customer-friendly explanations
- Investigate and understand technical problems, collaborating with our Engineering team to find the root cause
- Act as the voice of the customer, sharing feedback and insights with internal teams to help improve our product
- Continuously build your product knowledge to become a trusted expert in our TMS platform
- Identify recurring issues or misunderstandings and help us improve the overall product experience
- Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system
Customer Support Officer in London employer: Deepstreamtech
At Qargo, we pride ourselves on being an exceptional employer that values our Customer Support Officers as vital contributors to our success. Our dynamic work culture fosters collaboration and innovation, providing ample opportunities for professional growth in the fast-paced transport and logistics sector. With a commitment to employee development and a supportive environment, we ensure that our team members thrive while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer in London
✨Tip Number 1
Get to know the company inside out! Research Qargo's values, mission, and products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with common software tools used in customer support. If you can demonstrate your ability to learn new systems quickly, you'll stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Qargo.
We think you need these skills to ace Customer Support Officer in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service or support roles. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your communication skills.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping customers shines through in your words.
Demonstrate Your Tech Savviness:Since we’re all about software products, let us know about your experience with tech tools and systems. If you’ve worked with transport and logistics software before, definitely mention it – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you understand the ins and outs of the transport and logistics industry. Brush up on common challenges customers face and how your previous experience can help solve them. This will show that you're not just a fit for the role, but that you genuinely care about the customer experience.
✨Practice Your Communication Skills
Since excellent communication is key, practice explaining complex concepts in simple terms. You might even want to role-play with a friend or family member. This will help you feel more confident when discussing technical issues during the interview.
✨Show Off Your Multitasking Abilities
Prepare examples from your past roles where you successfully managed multiple tasks at once. Think of specific situations where you juggled customer requests or handled several issues simultaneously. This will demonstrate your organisational skills and ability to thrive in a fast-paced environment.
✨Be Proactive and Curious
During the interview, express your eagerness to learn and adapt. Share instances where you took the initiative to understand new systems or processes. This will highlight your proactive nature and tech-savviness, which are crucial for the Customer Support Officer role.
