At a Glance
- Tasks: Guide customers through their journey, ensuring success and driving product adoption.
- Company: Join a leading cybersecurity firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on relationship-building and collaboration across teams.
- Why this job: Make a real impact by helping customers succeed with cutting-edge AI technology.
- Qualifications: Fluent in Dutch and English, with experience in Customer Success or Account Management.
The predicted salary is between 50000 - 65000 € per year.
Requirements
- This role requires a proactive mindset, strong organisational and project management skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.
- Fluent in Dutch and English; French is a nice to have (written and spoken).
- Experience in Customer Success, Account Management, or similar roles.
- Proven ability to manage a large portfolio and drive retention and growth outcomes.
- Strong communication, stakeholder management, and relationship-building skills.
- Experience with Salesforce, Gainsight, or similar CRM/CS platforms is a strong advantage.
- Familiarity with MEDDPICC or other sales qualification methodologies is preferred.
- Highly organised, proactive, and comfortable in a fast-paced, dynamic environment.
- Interest in cybersecurity and AI; technical expertise is helpful but not required.
What the job involves
- As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle.
- You’ll manage a high-volume portfolio of accounts, focusing on approaches to drive scale engagement, adoption, retention of your customers and the growth of our Darktrace Platform.
- You’ll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.
- Higher ACV accounts will receive increased touchpoints and tailored engagement strategies.
- Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists, renewals managers, technical roles, and sales.
- Build and maintain strong relationships with key stakeholders across select accounts.
- Drive product adoption and usage through engagement and education.
- Collaborate with marketing to assist in establishing processes to automate and scale engagement across your book of business.
- Monitor account health devising and executing scalable plans to improve.
- Collaborate with Sales to help them identify upsell opportunities which they can execute on.
- Partner with technical teams to resolve escalations.
- Mitigate churn risks through strategic planning.
- Advocate for customer needs internally and contribute to product development feedback.
- Prioritise accounts based on risk, opportunity, ACV, and strategic value to tailor engagement.
- Engage with partners to assist in scaling engagement, drive adoption, utilisation, and improve overall health across your book of business.
Customer Success Manager (Dutch Speaking) in London employer: Deepstreamtech
At Darktrace, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Customer Success Manager in the BENELUX region, you will benefit from extensive professional growth opportunities, a supportive team environment, and the chance to work with cutting-edge technology in cybersecurity and AI. Our commitment to employee development and well-being ensures that you can thrive both personally and professionally while making a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Dutch Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Darktrace or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and relationship management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your knowledge about Darktrace and the cybersecurity landscape. Being able to discuss how our platform can drive value for customers will definitely impress the interviewers and show your genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Success Manager (Dutch Speaking) in London
Some tips for your application 🫡
Show Your Proactive Mindset:In your application, make sure to highlight instances where you've taken the initiative. We love candidates who can demonstrate a proactive approach in their previous roles, especially in Customer Success or Account Management.
Tailor Your Experience:When detailing your experience, focus on how it aligns with the role. Mention specific projects or achievements that showcase your organisational and project management skills, as well as your ability to build relationships across teams.
Communicate Clearly:Strong communication is key for us! Ensure your written application is clear and concise. Use straightforward language and avoid jargon unless it's relevant to the role. This will help us see your communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success and Account Management. Be ready to discuss your previous experiences managing portfolios and driving retention. Highlight specific strategies you've used to build relationships and ensure customer satisfaction.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples that showcase how you've managed multiple accounts or projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to stay organised in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce, Gainsight, or similar platforms, be sure to mention it! If not, take some time to learn the basics of these tools. Being able to speak confidently about how you would use them in your role can set you apart from other candidates.
✨Prepare for Technical Conversations
While technical expertise isn't required, having a basic understanding of cybersecurity and AI will help you connect with the technical teams you'll be collaborating with. Brush up on key concepts and be ready to discuss how you can advocate for customer needs in these areas.
