Customer Success Manager (Dutch Speaker) in London

We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team. This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role.

You are likely to be at least degree educated and will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity. You have an intermediate level of Excel and working knowledge of Word and PowerPoint.

You will have excellent verbal and written communication skills in Dutch and ideally a third European language in addition to English. You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others.

You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done. You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use.

You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals. You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time.

You are able to organise yourself, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines. You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.

The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring ongoing success once the system is up and running on client sites. The goal is successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.

The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.

Our Operations team consists of over 30 colleagues who are based in London, Dubai, Singapore, Shanghai, Cancun and the US. You will be playing an instrumental role in managing and growing Europe’s client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations.

• Build strong relationships with clients ensuring they are bought in to making the Winnow system successful.
• Understand clients’ current situation and needs to tailor the best solutions for them.
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely.
• Take a consultative approach to keep clients engaged in utilising the Winnow system to manage their food waste reduction.
• Proactively analyse client reports and troubleshoot with the client where needed.
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary.
• Collaborate closely with internal teams in different regions.
• Take initiatives to improve internal processes and procedures (in line with Winnow Int’l).
• Support our front line tech and customer support team with clients’ enquiries where required.