At a Glance
- Tasks: Be a trusted advisor, solving customer challenges and driving product adoption.
- Company: Dynamic B2B SaaS company focused on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with diverse challenges and career advancement potential.
- Why this job: Make a real impact by helping global leaders overcome commercial challenges.
- Qualifications: Experience in sales or customer success, with a knack for problem-solving.
The predicted salary is between 50000 - 70000 € per year.
Requirements
- Ambition: You’re ready to be a trusted advisor to global CS leaders, and help them overcome some of the biggest commercial challenges.
- Driven: The magic doesn’t happen with fancy slide decks; it depends on your ‘whatever it takes’ attitude. Strategising with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real.
- Flexible: You like variety and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company.
- Tech-savvy: You enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.
What the job involves
- Our role is to understand customers’ problems and objectives deeply, then help solve them through the Planhat platform.
- Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company.
- Demonstrated success in managing a portfolio.
- Been in a managerial role (but not everyone on the team has).
Customer Manager (EMEA) in London employer: Deepstreamtech
As a Customer Manager (EMEA) at our innovative company, you will thrive in a dynamic work culture that values ambition and flexibility, empowering you to become a trusted advisor to global leaders. We offer exceptional employee growth opportunities, a collaborative environment, and the chance to tackle diverse challenges across various industries, all while working with cutting-edge technology. Join us to make a meaningful impact and enjoy the unique advantages of being part of a fast-paced, forward-thinking team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for those interviews by researching the company and its challenges. We want you to be the trusted advisor they’re looking for, so come armed with insights and solutions that show you understand their needs.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with the tools and platforms relevant to the role. We know that being comfortable with software can set you apart, so don’t shy away from showcasing your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Manager (EMEA) in London
Some tips for your application 🫡
Show Your Ambition:When writing your application, let us see your drive! Share examples of how you've tackled challenges head-on and made a real impact in your previous roles. We want to know you're ready to be that trusted advisor for our clients.
Be Detail-Oriented:We love it when candidates pay attention to the nitty-gritty! Make sure your application highlights your ability to strategise and manage details effectively. This will show us you’re not just about the big picture but also about executing the finer points.
Flexibility is Key:In your application, demonstrate your adaptability. Share experiences where you've thrived in varied environments or tackled diverse challenges. We want to see that you can juggle multiple tasks and still deliver great results!
Tech-Savvy Vibes:Since we’re all about mastering software, make sure to mention any relevant tech skills or experiences. Whether it's using specific tools or driving product adoption, show us how you’ve leveraged technology to achieve success in your past roles.
How to prepare for a job interview at Deepstreamtech
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their challenges. Familiarise yourself with the Planhat platform and think about how you can position it as a solution to those challenges. This will show your ambition and readiness to be a trusted advisor.
✨Showcase Your 'Whatever It Takes' Attitude
Prepare examples from your past experiences where you went above and beyond to achieve results. Whether it was strategising with clients or handling complex details, demonstrating this attitude will resonate well with the interviewers and align with their expectations.
✨Embrace Flexibility in Your Approach
Be ready to discuss how you’ve adapted to various challenges in previous roles. Highlight instances where you successfully managed different projects simultaneously, showcasing your ability to thrive in a dynamic environment. This will reflect your flexibility and readiness for the variety this role offers.
✨Demonstrate Your Tech Savviness
Brush up on the latest trends in EduTech and SaaS platforms. Be prepared to discuss how you’ve used technology to drive product adoption in the past. Showing that you’re comfortable with software and can tailor your communication based on your audience will set you apart.
