At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring excellent service.
- Company: Join a growing financial services company committed to customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Experience in complaint resolution and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- The ideal candidate will have experience in resolving complaints or customer disputes within a regulated environment.
- Aptitude for investigating, analysing, problem-solving and dispute resolution.
- Ability to work well under pressure and be adaptable to operational needs.
- Good knowledge and understanding of FCA regulation as well as DISP complaint handling rules and guidance.
What the job involves
- Investigate and resolve complex customer interactions.
- Build relationships with customers and other departments to understand customer friction points and make fair decisions.
- Resolve all complaints promptly, ensuring they are investigated diligently and fairly.
- Provide excellent customer service and reach the right outcomes for customers.
- Encourage feedback to improve service and business practices.
- Self-manage a varied and complex caseload, prioritising cases effectively.
- Follow complaint handling standards and maintain good record-keeping skills.
- Work closely with the Complaints Team to resolve complaints about loans, cards, and auto-finance products.
- Communicate with complainants in writing or by phone, managing expectations and handling difficult situations professionally.
- Maintain up-to-date knowledge of Lendable’s products through effective use of policies and procedures.
- Strong letter writing skills to create professional final response letters.
- Ensure good customer outcomes are at the heart of operations and apply learnings from complaints to future cases.
Complaints Officer in London employer: Deepstreamtech
Lendable is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where feedback is valued and innovation is encouraged. As a Complaints Officer, you will thrive in a supportive environment that fosters collaboration across departments, ensuring that your contributions directly impact customer satisfaction and business improvement. With a commitment to excellence in customer service and a focus on fair outcomes, Lendable provides a meaningful and rewarding career path in the heart of the UK financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and customer service. We recommend role-playing with a friend or using online resources to sharpen your skills and boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved complaints in the past, highlighting your analytical approach and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints Officer in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any experience you have in resolving complaints or customer disputes, especially in a regulated environment. We want to see how you've tackled similar challenges before!
Communicate Clearly:As a Complaints Officer, you'll need to be an excellent communicator. Use your application to demonstrate your strong letter writing skills and ability to break down complex issues into simple terms. This is your chance to shine!
Know Your Regulations:Familiarise yourself with FCA regulations and DISP complaint handling rules. Mentioning your knowledge of these will show us that you're serious about the role and understand the framework within which we operate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Regulations
Make sure you brush up on FCA regulations and DISP complaint handling rules before the interview. Being able to discuss these confidently will show that you understand the framework within which the company operates.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complaints or disputes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical and problem-solving abilities.
✨Demonstrate Excellent Communication
As a Complaints Officer, communication is key. Practice articulating complex issues clearly and concisely. You might even want to prepare a mock response letter to demonstrate your writing skills during the interview.
✨Be Adaptable and Resilient
The role requires you to handle a varied caseload under pressure. Be ready to discuss how you've adapted to changing circumstances in previous roles and how you manage stress while maintaining high performance.
