At a Glance
- Tasks: Lead the charge in winning big CX opportunities and building strategic partnerships.
- Company: Join Kantar, a leader in Customer Experience with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a vibrant team that values ambition and client relationships.
- Why this job: Make a real impact by shaping the future of CX and driving business success.
- Qualifications: Proven experience in CX deals and strong relationship-building skills required.
The predicted salary is between 80000 - 100000 € per year.
Requirements
- Proven track record of winning large, complex CX or consulting‐led deals, including competitive STEAL wins
- Deep understanding of the CX ecosystem, including platforms, measurement, insight, design and transformation
- Direct experience working for, with, or against CX platforms such as Qualtrics and/or Medallia, with a strong understanding of how to commercialise joint client opportunities
- Experience co‐creating go‐to‐market propositions and joint offers with technology or ecosystem partners
- A black book of senior CX, Digital and Marketing contacts and the confidence to open doors at pace
- Client‐obsessed: you prioritise time with clients above all else
- Bold, proactive and not shy about approaching senior stakeholders
- Highly credible communicator who can challenge, influence and inspire
- Commercially sharp, strategically curious, and resilient under pressure
- A natural relationship builder with long‐term perspective
What the job involves
- Reporting to: Head of Business Development / CX Leadership
- Customer Experience is a strategic growth priority — and winning large, high‐impact CX programmes is critical to Kantar's competitive position
- This role exists to create, shape, and win big CX opportunities — stealing work from competitors, opening entirely new buying points, leveraging partnerships with Qualtrics and Medallia and expanding Kantar's footprint with senior CX decision‐makers
- This is a front‐line, market‐facing growth leadership role for someone who lives in client conversations, thrives on competition, and knows how to turn ambition into commercially meaningful wins
- Clear commercial impact from going to market with Qualtrics and Medallia — including joint opportunities, shared wins and increased influence within key CX buying groups
- Create net‐new CX pipeline at scale through new logos, competitive displacement, and CX‐led cross‐sell
- Own the CX STEAL agenda — identifying competitor‐held accounts, nurturing new and existing relationships, crafting winning strategies, and leading Kantar to victory
- Be a trusted CX advisor to senior client stakeholders, shaping their experience agenda and positioning Kantar as the partner of choice
- Act as the senior CX hunter for the UK, accountable for opening doors and winning large, complex CX programmes
- Proactively target competitor‐held accounts, building tailored STEAL strategies to displace incumbents
- Use deep market and competitive intelligence to identify whitespace and emerging CX buying points
- Drive new logo wins while also unlocking significant CX cross‐sell into existing client relationships
- Spend a significant proportion of time in client offices, building trust, intimacy and influence
- Lead senior‐level CX conversations with C‐suite and CX, Digital, Marketing and Operations leaders
- Be highly visible in the market, building your own brand FAME at conferences and events
- Own the end‐to‐end commercial strategy for priority CX opportunities
- Lead complex discovery, framing CX challenges in terms of business impact (growth, retention, efficiency, loyalty)
- Partner with CX domain experts, analytics, consulting and programme design teams to build compelling, outcome‐led propositions
- Work in close partnership with Qualtrics and Medallia to develop and execute joint go‐to‐market strategies, campaigns and priority account plans
- Shape joint CX propositions and offers that combine Kantar's insight, consulting and analytics strengths with leading CX platforms
- Lead senior client conversations where Kantar + platform partnerships create differentiated value versus competitors
- Act as a confident, credible commercial partner to alliance teams—able to navigate joint pursuits, commercial models, and complex stakeholder environments
- Take clear ownership of CX STEAL targets and execution
- Build competitor battle plans: positioning, proof points, pricing strategy, and risk mitigation
- Coach and influence internal teams to think competitively and act decisively in CX pitches
- Work closely with Marketing to convert CX thought leadership, campaigns and events into qualified opportunities
- Partner with Thought Leadership to bring distinctive CX points of view into live client conversations
- Collaborate with Business Development leadership and domain teams to unlock connected, multi‐solution opportunities
- Own pipeline creation, progression and forecasting for CX hunting activity
- Be relentlessly CRM compliant — clean data, accurate staging, confident forecasting
- Balance ambition with realism: strong judgement on where to invest time and energy
What success looks like:
- Material growth in CX pipeline and wins, especially large, strategic programmes
- Use MEDDPICC/other tools for stakeholder mapping and unlocking opportunities successfully
- Leveraging partnerships with key stakeholders from Medallia and Qualtrics
- Clear evidence of STEAL wins from competitors
- Strong new logo penetration driven by CX conversations
- Senior client stakeholders viewing you as a trusted CX advisor, not just a consultative salesperson
- A visible uplift in Kantar's CX market presence and credibility
- It is Skale 80 by impact, not just title
- It combines strategic CX leadership with frontline hunting
- You will shape how Kantar wins CX work, not just deliver against a target
- Success here directly influences Kantar's growth trajectory in CX
Business Development Senior Director (CX Partnerships) in London employer: Deepstreamtech
Kantar is an exceptional employer for the Business Development Senior Director role, offering a dynamic work culture that prioritises client engagement and innovation in the Customer Experience (CX) sector. With a strong emphasis on professional growth, employees benefit from collaborative partnerships with leading platforms like Qualtrics and Medallia, as well as opportunities to shape impactful strategies that drive significant commercial success. Located in a vibrant market, Kantar fosters an environment where ambitious professionals can thrive, build meaningful relationships, and make a tangible difference in the CX landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Senior Director (CX Partnerships) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the CX space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to your contacts. Remember, it’s all about who you know!
✨Tip Number 2
Be bold in your approach! When you see an opportunity, go for it. Don’t wait for someone to come to you; take the initiative to reach out to potential clients or partners. Your confidence can make a huge difference.
✨Tip Number 3
Stay client-obsessed! Spend time understanding your clients’ needs and challenges. The more you know about them, the better you can position Kantar as the go-to partner for their CX solutions.
✨Tip Number 4
Leverage our website! Apply through StudySmarter’s platform to ensure your application stands out. We’re always looking for passionate individuals who can help us win big in the CX space.
We think you need these skills to ace Business Development Senior Director (CX Partnerships) in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your proven track record in winning large, complex CX deals. We want to see how you've tackled competitive situations and what strategies you've used to come out on top.
Know Your Stuff:Demonstrate your deep understanding of the CX ecosystem. Mention any direct experience with platforms like Qualtrics or Medallia, and how you’ve commercialised opportunities with them. This will show us you're not just familiar, but truly knowledgeable.
Be Client-Obsessed:We love candidates who prioritise client relationships. Share examples of how you've built trust and intimacy with senior stakeholders, and how that’s led to successful outcomes. Show us you’re all about the client experience!
Tailor Your Application:Don’t just send a generic application. Tailor it to reflect the specific requirements of this role. Use the job description as a guide to highlight your relevant skills and experiences. And remember, apply through our website for the best chance!
How to prepare for a job interview at Deepstreamtech
✨Know Your CX Ecosystem
Make sure you have a solid understanding of the Customer Experience (CX) ecosystem, especially platforms like Qualtrics and Medallia. Be ready to discuss how these platforms can be commercialised and how you've leveraged them in past roles.
✨Showcase Your Black Book
Bring your network to the table! Highlight your connections with senior CX, Digital, and Marketing contacts. Be prepared to share specific examples of how you've opened doors and built relationships that led to successful deals.
✨Be Client-Obsessed
Demonstrate your client-first mentality by sharing stories where you prioritised client needs and built trust. Show that you understand the importance of being a trusted advisor rather than just a salesperson.
✨Prepare for Competitive Conversations
Anticipate questions about your strategies for winning against competitors. Be ready to discuss your approach to crafting STEAL strategies and how you would position Kantar against other players in the market.
