At a Glance
- Tasks: Lead fraud and financial crime operations, shaping strategy and driving performance across teams.
- Company: Join Zopa, a forward-thinking bank focused on innovation and customer protection.
- Benefits: Competitive salary, leadership development, and the chance to work with cutting-edge technology.
- Other info: Exciting opportunities for growth in a fast-paced fintech environment.
- Why this job: Make a real impact in a dynamic environment while shaping the future of banking.
- Qualifications: Proven leadership in financial services, with expertise in fraud operations and team management.
The predicted salary is between 80000 - 100000 € per year.
Requirements
- Experienced senior operational leader with a strong track record managing large scale teams within regulated financial services or fintech.
- Deep expertise across fraud and financial crime operations, including governance, controls and customer outcomes.
- Proven experience leading operational transformation across technology, processes and operating models.
- Commercially minded with experience managing budgets, operational investment and third party relationships.
- Excited by AI and automation, with a clear view on how technology can reshape operational functions responsibly.
- Strong cross functional leader who influences effectively across Product, Engineering, Risk and Compliance.
- Strategic, data driven and highly pragmatic, with strong operational judgement.
- Strong people leader who develops high performing teams and future leadership capability.
- (Desirable) Experience within digital banking or fast growth fintech environments.
- (Desirable) Knowledge of APP fraud, SAR obligations, Consumer Duty and vulnerable customer handling.
- (Desirable) Experience managing outsourced operational teams.
- (Desirable) Exposure to regulatory engagement with the FCA, auditors or industry bodies.
- (Desirable) Familiarity with modern fraud tooling and operational analytics platforms.
What the job involves
- At Zopa, we’re building a Fraud and Financial Crime Tribe focused on protecting the bank and our customers across the full customer lifecycle.
- Bringing together Product and Operations, the tribe is reshaping how fraud and financial crime operations work through smarter processes, AI and automation.
- This is a senior leadership role leading the Operations function across Fraud Ops and Fin Crime Ops, overseeing teams across London, Manchester and an outsourced operation in South Africa.
- You’ll shape the future operating model for the function, influencing how technology, automation and organisational design evolve as the business scales.
- You’ll work closely with Product, Engineering, Risk, Compliance, Fraud Strategy and the MLRO, acting as a senior voice in decisions with broad operational, customer and regulatory impact.
- Set the strategic direction for Fraud Ops and FinCrime Ops, shaping structure, standards and operating models.
- Own organisational design, workforce planning and operational budget across the function.
- Lead operational performance, using MI and insight to drive accountability and improvement.
- Partner with Product and Engineering teams to shape automation strategy and operational processes.
- Drive adoption of AI and automation across the function.
- Represent Operations in senior governance, regulatory and audit discussions where required.
- Ensure strong governance, controls and regulatory compliance across the function.
- Build leadership capability, succession plans and long term talent pipelines across Operations.
Associate Director of Fraud & Financial Crime Operations in London employer: Deepstreamtech
At Zopa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our focus on leadership development and the integration of cutting-edge technology, such as AI and automation, into our operations. With a strong emphasis on work-life balance and a supportive environment across our London and Manchester offices, we empower our teams to thrive while making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director of Fraud & Financial Crime Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and financial services space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in fraud and financial crime operations. Share specific examples of how you've led teams and transformed processes – this will set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Zopa, and express your interest in joining their team. A well-timed email can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest in AI, automation, and regulatory changes in the financial sector. This knowledge will not only help you in interviews but also show that you're genuinely passionate about the field and ready to contribute.
We think you need these skills to ace Associate Director of Fraud & Financial Crime Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing large teams and your expertise in fraud and financial crime operations. We want to see how your background aligns with our needs!
Showcase Your Leadership Skills:As a senior operational leader, it’s crucial to demonstrate your ability to develop high-performing teams. Share specific examples of how you've influenced cross-functional teams and driven operational transformation in your previous roles.
Be Data-Driven:We love a strategic thinker! Use data to back up your achievements and decisions. Show us how you’ve used insights to improve operational performance and drive accountability in your past positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud and financial crime operations. Understand the latest trends in AI and automation, as well as how they can reshape operational functions. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also passionate about its future.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing large teams and driving operational transformation. Think about specific instances where you've influenced cross-functional teams or improved customer outcomes. This is your chance to demonstrate your strategic thinking and people leadership capabilities.
✨Understand the Company Culture
Research Zopa's values and mission. Be ready to explain how your personal values align with theirs, especially regarding governance and compliance. Showing that you fit into their culture will make a strong impression and help them see you as a long-term asset.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to fraud operations or regulatory compliance. Think through potential scenarios and how you would approach them strategically. This will showcase your operational judgement and data-driven mindset.
