At a Glance
- Tasks: Own the operation and monitoring of live events on Prime Video.
- Company: Join a leading tech company revolutionising digital video delivery.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Work with a global team and enjoy diverse career paths.
- Why this job: Be part of exciting live events and make a real impact.
- Qualifications: Experience in software development or technical support is a plus.
The predicted salary is between 40000 - 55000 € per year.
Requirements
- Knowledge of general AI tools
- Experience in software development, or experience in technical support
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Experience working at a TV Network, broadcaster, or an online streaming platform, specialising in digital video delivery or streaming media technologies
- (Desirable) Experience scripting in modern programming languages
- (Desirable) Knowledge of distributed applications/enterprise applications
- (Desirable) Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- (Desirable) Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- (Desirable) Experience with video quality metric tools (i.e. TAG)
- (Desirable) Experience working in live sports
What the job involves
The Live Playback Operations team are seeking a Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received from the various partners, routed through our encoding/packaging infrastructure and successfully delivered to customer devices. We use tools and consumer devices in fully-equipped operations centres to monitor every stage of the signal path.
As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career in Prime Video Tech takes you!
Work with peers and other teams on high-severity, active support issues, prioritising mitigation while investigating root-cause fixes. Deliver reports to senior leadership. Provide on-call support and act as point of escalation for high-severity issues. Aid in the development and testing of operational tools and AI that improve efficiency through automation. Customer notification and workflow co-ordination with follow-up to maintain service level agreements. Creating and maintaining team specific knowledge-base articles and operational and training documentation. Assist in the training of new support staff as the team grows.
This role requires working evenings, weekends, and holidays; depending on live event schedules. Interacting with Prime Video's partners to root cause customer impacting incidents. Working with developers on development roadmaps, setting priorities for backlog requests. Identifying and driving down recurring incidents through OE best practices. Representing the team when collaborating with adjacent teams across infrastructure/signal engineering, solution architects and developers. Scripting and the use of AI to develop automation to improve the team's efficient use of tools.
Live Playback Operations work on a ‘follow the sun’ model, with team members located in Seattle, London, and Hyderabad, providing 24/7/365 coverage. We cover a wide range of live events; NFL, NBA, MLB, NHL, UCL, EPL, Copa do Brasil, Serie A, Wimbledon, and many more, available world-wide on Prime Video. We are growing, and hope you may be part of our exciting future!
Live Ops Support Engineer (Prime Video Playback Live Operations) employer: Deepstreamtech
As a Live Ops Support Engineer at Prime Video, you'll join a dynamic and innovative team dedicated to delivering exceptional live streaming experiences. Our collaborative work culture fosters creativity and growth, offering you the chance to experiment with cutting-edge technologies while working on high-profile live events. With global opportunities and a commitment to employee development, Prime Video is an excellent employer for those seeking a rewarding career in the fast-paced world of digital media.
StudySmarter Expert Advice🤫
We think this is how you could land Live Ops Support Engineer (Prime Video Playback Live Operations)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working at Prime Video or similar platforms. Attend events, webinars, or even local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any relevant projects or scripts you've worked on. This is a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios related to live streaming and video delivery. Practice explaining complex technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Prime Video.
We think you need these skills to ace Live Ops Support Engineer (Prime Video Playback Live Operations)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Live Ops Support Engineer role. Highlight your experience with AI tools, software development, and any technical support you've provided. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting and debugging experiences. Share specific examples of how you’ve resolved technical issues, especially in high-pressure situations. This will help us see your problem-solving prowess!
Communicate Clearly:Since this role involves presenting complex information, make sure your written application is clear and concise. Use straightforward language and avoid jargon where possible. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AI tools and video streaming technologies. Be ready to discuss your experience in troubleshooting and debugging technical systems, as well as any relevant software development or technical support roles you've held.
✨Showcase Your Communication Skills
Since the role involves presenting complex technical information to both technical and non-technical audiences, practice explaining your past projects clearly and concisely. Use examples that highlight your ability to communicate effectively under pressure.
✨Familiarise Yourself with Agile Practices
As the job requires working in an agile/scrum environment, be prepared to discuss your experience with collaborative workflows. Think of specific instances where you contributed to team success and how you adapted to changing priorities.
✨Prepare for Real-Time Problem Solving
Given the fast-paced nature of live events, think about scenarios where you've had to troubleshoot issues on the fly. Be ready to share how you handled high-severity incidents and what steps you took to ensure customer satisfaction during those times.
