At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage user accounts.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting projects and a chance to improve IT processes in a collaborative environment.
- Why this job: Make a real difference by enhancing the IT experience for your colleagues.
- Qualifications: 2-4 years in IT support, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- 2–4 years experience in IT support (1st or 2nd line)
- Experience supporting Google Workspace at an admin level – user provisioning, group management, and device policies via Google Admin Console
- Familiarity with Microsoft 365 for day‑to‑day user support
- Experience managing user accounts and access
- Ability to troubleshoot network connectivity issues
- Experience supporting laptops, desktops, and mobile devices across Windows and ChromeOS environments
- Strong communication skills and a customer‑first mindset
- (Desirable) ITIL certification
- (Desirable) Experience with endpoint management
- (Desirable) Experience supporting warehouse or operational technology
- (Desirable) Familiarity with backup tools or Azure environments
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – your unique skills and experiences might be exactly what we need now or in the future.
What the job involves
- Provide hands‑on technical support across the business; report to the Head of IT and resolve support requests, maintain devices and systems, and ensure a seamless IT experience for colleagues
- Combine 1st and 2nd line support, device and user management, cybersecurity hygiene, and operational technology support within our warehouse environment
- Work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows
- Act as the first point of contact for IT support requests
- Troubleshoot hardware, software, and network issues
- Set up and manage user accounts, laptops, and devices
- Provide support for remote workers and hybrid teams
- Manage onboarding and off‑boarding IT setup for employees
- Maintain and deploy hardware across the business
- Support warehouse technology such as scanners and label printers
- Contribute to IT projects, documentation, and system improvements
- Learn IT systems, infrastructure, and support processes
- Build relationships across teams to understand how technology supports their work
- Contribute to the IT knowledge base and documentation
- Review the hardware asset register and identify gaps
- Deliver high‑quality support that consistently meets SLA targets
- Own incident management and help reduce recurring issues
- Lead onboarding and off‑boarding processes including device setup and secure disposal
- Support remote workers and remote access solutions
- Monitor patch compliance and raise risks where needed
- Improve documentation and self‑service resources
- Identify opportunities to improve the IT experience across the business
- Support system rollouts and IT projects
- Lead IT inductions and digital literacy support for new starters
- Monitor system performance trends and highlight improvements
- Begin automating routine IT tasks through scripting or process improvements
IT Support Technician in Leeds employer: Deepstreamtech
As an IT Support Technician at our company, you'll be part of a dynamic and collaborative work culture that prioritises employee growth and development. We offer comprehensive training opportunities, a supportive environment for innovation, and the chance to work with cutting-edge technology in a vibrant location. Join us to make a meaningful impact while enjoying a customer-first mindset and a commitment to excellence in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Leeds
✨Tip Number 1
Network with people in the industry! Attend local tech meetups or online webinars to connect with others. You never know who might have a lead on a job or can give you insider info about a company.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your troubleshooting skills and customer-first mindset, as these are key for an IT Support Technician.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences in your conversations. Even if you don’t meet every requirement, your unique skills could be just what they need!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace IT Support Technician in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Google Workspace and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your customer-first mindset aligns with our values at StudySmarter. Keep it friendly and professional!
Show Off Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled network connectivity issues or supported various devices. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace and Microsoft 365. Be ready to discuss your experience with user provisioning, group management, and troubleshooting network issues. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role requires a customer-first mindset, think of times when you've gone above and beyond to help users. Prepare anecdotes that highlight your strong communication skills and how you’ve resolved IT issues effectively.
✨Familiarise Yourself with the Company’s IT Environment
Do a bit of research on the company’s tech stack and any tools they might be using. If you know about their operational technology or backup tools, mention it during the interview. It shows you're genuinely interested and proactive!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think through common IT support scenarios, like dealing with a network outage or setting up a new device, and how you would handle them.
