At a Glance
- Tasks: Lead the transformation of customer retention and digital experiences using AI and automation.
- Company: Join TalkTalk, a forward-thinking company shaping the future of digital engagement.
- Benefits: Competitive salary, career growth opportunities, and a culture of innovation.
- Other info: Collaborative environment with the chance to influence at board level.
- Why this job: Make a real impact on millions of customers while pushing industry boundaries.
- Qualifications: Experience in digital product management and a passion for customer-centric solutions.
The predicted salary is between 80000 - 100000 € per year.
Requirements
- Mastery of AI, automation, and experimentation in digital journeys
- Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale
- Commercial acumen and experience influencing at board/exec level
- Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact
- Courage to challenge the status quo, push boundaries, and set new standards for the industry
- Deep expertise in digital product management, customer lifecycle, and data‑led growth strategies
- Proven ability to lead, coach, and inspire cross‑functional teams to deliver world-class outcomes
- Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable
What the job involves
- As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition.
- Your mission: to reimagine retention, loyalty, and customer value for millions of UK households.
- You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth.
- You’ll lead empowered, cross‑functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint.
- This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality.
- Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry.
- Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs.
- Empower Teams: Build and coach high‑performing, cross‑functional squads—fostering a culture of discovery, rapid iteration, and outcome‑driven product management.
- Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value.
- Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement.
- Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end‑to‑end experiences.
- Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve.
- Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible.
Lead Product Manager employer: Deepstreamtech
At TalkTalk, we pride ourselves on being an exceptional employer that champions innovation and customer-centricity. As a Lead Product Manager, you'll thrive in a dynamic work culture that encourages bold thinking and empowers you to lead cross-functional teams in redefining digital experiences for millions of UK households. With a strong focus on employee growth and development, we offer unique opportunities to shape the future of digital retention while enjoying a collaborative environment that values simplicity, inclusivity, and measurable impact.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with AI, automation, and customer lifecycle strategies. This will help you stand out and demonstrate your expertise in digital product management.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to product management. Be ready to discuss how you've driven innovation and championed customer-centricity in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making an impact in digital retention.
We think you need these skills to ace Lead Product Manager
Some tips for your application 🫡
Show Your Passion for Digital Products:When writing your application, let your enthusiasm for digital product management shine through. Share specific examples of how you've transformed customer experiences and driven growth in previous roles. We want to see that you’re not just a fit on paper, but that you genuinely care about making a difference!
Be Bold and Visionary:Don’t be afraid to showcase your visionary side! Talk about your ideas for reimagining customer retention and loyalty. We love candidates who can think outside the box and challenge the status quo, so make sure your application reflects that innovative spirit.
Highlight Your Leadership Skills:As a Lead Product Manager, you'll be leading cross-functional teams. Use your application to demonstrate your experience in coaching and inspiring others. Share stories of how you've empowered teams to achieve outstanding results, as this is key to our culture at StudySmarter.
Tailor Your Application:Make sure to tailor your application specifically for this role. Use the language from the job description and align your skills with what we’re looking for. And remember, applying through our website is the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Deepstreamtech
✨Master the Job Description
Before the interview, dive deep into the job description. Understand the key requirements like AI mastery and customer-centricity. Be ready to discuss how your experience aligns with their vision for digital retention and customer growth.
✨Showcase Your Visionary Thinking
Prepare to articulate your bold vision for digital product management. Think about how you can transform customer retention and lifecycle value. Use examples from your past experiences to illustrate your innovative ideas and how they could apply to this role.
✨Demonstrate Cross-Functional Leadership
Be ready to talk about your experience leading cross-functional teams. Share specific instances where you empowered teams to deliver outstanding results. Highlight your coaching style and how you foster a culture of discovery and rapid iteration.
✨Prepare Data-Driven Insights
Since data-led growth strategies are crucial, come equipped with insights from your previous roles. Discuss how you've used data to reduce churn or increase customer lifetime value. This will show your analytical skills and commitment to measurable impact.
