At a Glance
- Tasks: Lead technical implementation and build strong customer relationships during onboarding.
- Company: Join a dynamic tech company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous learning and improvement.
- Why this job: Shape implementation processes and make a real impact on customer satisfaction.
- Qualifications: 4+ years in a customer-facing role with technical product experience.
The predicted salary is between 50000 - 60000 € per year.
Requirements
- 4+ years of experience in a customer-facing role supporting a technical product or service.
- Implementation management and SaaS experience are preferred.
- Experience working with SQL, APIs and integrations.
- You enjoy working with customers: You have high empathy and a unique ability to understand customer needs.
- You enjoy developing relationships and can collaborate effectively with a wide range of stakeholders - across C-level execs, leaders in WFM, and engineers.
- You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done.
- You are comfortable picking up new technical skills when they will help unblock you.
- You work well internally with Engineers to build new features and functionality for Enterprise customers.
- You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
- You can break a project or goal down into smaller tasks or pieces.
- You don't give up and you have a track record for getting things done: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments.
- You know how to juggle competing priorities and drive towards outcomes.
- You're great at keeping everyone up to date.
- You have a growth mindset: You're not afraid to try things you've not done before and fail. You thrive on feedback.
- You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.
What the job involves
- We’re looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers.
- As an early member of our Solutions Team, you'll help shape our implementation processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers.
- You'll use your learnings from engaging with customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale.
- Build customer relationships and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise.
- Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.
- Develop and refine implementation best practices based on your product expertise.
- Improve internal efficiencies and overall customer experience during implementation.
- Work together cross-functionally with Sales and Customer Success to get customers live.
- Drive the product roadmap by acting as a liaison between our customers and the product org.
- Set the tone for how we better engage our customers and ultimately help our customers see more value.
Implementation Manager employer: Deepstreamtech
As an Implementation Manager at our innovative company, you'll thrive in a dynamic work culture that prioritises collaboration and customer success. We offer robust employee growth opportunities, including ongoing training and mentorship, all within a supportive environment that values your contributions. Located in a vibrant area, our team enjoys a flexible work-life balance and the chance to make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer relationships and technical implementation. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience.
✨Tip Number 3
Showcase your curiosity! During interviews, ask insightful questions about the company’s product and how they engage with customers. This will demonstrate your interest and understanding of the role, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make an impact. Plus, applying directly can sometimes give you a better chance of getting noticed by our hiring team.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 4+ years in customer-facing roles, especially if you've worked with technical products. We want to see how your background aligns with our needs, so don’t hold back on those relevant experiences!
Get Technical:Since we’re looking for someone who’s comfortable with SQL and APIs, it’s a good idea to mention any experience you have with these tools. Even if you’re not a developer, showing that you can dig into data will definitely catch our eye.
Emphasise Your People Skills:We love candidates who can build relationships and collaborate effectively. Share examples of how you've worked with different stakeholders, from C-level execs to engineers, to show us your high empathy and communication skills.
Demonstrate Your Growth Mindset:We value a growth mindset here at StudySmarter! Talk about times when you’ve tried something new or learned from feedback. This shows us that you’re adaptable and ready to tackle challenges head-on.
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech
Brush up on your technical knowledge, especially around SQL and APIs. Be ready to discuss how you've used these tools in past roles. This will show that you can dig into the data and understand the product's functionality, which is crucial for an Implementation Manager.
✨Showcase Your Empathy
Prepare examples of how you've built strong relationships with customers in previous roles. Highlight your ability to understand their needs and how you've collaborated with various stakeholders, from C-level execs to engineers. This will demonstrate your customer-facing skills and empathy.
✨Demonstrate Grit and Determination
Think of specific instances where you've overcome challenges or roadblocks in unstructured environments. Share how you managed competing priorities and drove towards outcomes. This will illustrate your tenacity and problem-solving abilities, which are key for this role.
✨Embrace a Growth Mindset
Be prepared to discuss times when you've tried something new or received feedback. Show that you're open to learning and adapting, as this aligns with the company's values. Highlighting your willingness to grow will resonate well with the interviewers.
