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For Companies At a Glance
- Tasks: Lead daily operations, optimize workflows, and ensure exceptional customer experiences.
- Company: Join a fast-growing business with a dynamic team and innovative culture.
- Benefits: Enjoy opportunities for professional development and collaboration with senior leadership.
- Why this job: Make impactful decisions and shape company operations while leading a talented team.
- Qualifications: 4+ years in support operations management, strong communication skills, and experience with customer support tools.
- Other info: Work closely with experienced leaders from some of the world's fastest-growing businesses.
The predicted salary is between 48000 - 72000 £ per year.
Requirements
- At least 4+ years of experience in support operations management, ideally in customer-facing roles within fast-growing businesses
- You’ve successfully led and developed high-performing teams in B2C environments
- You can think strategically while also getting stuck into the details. You’re comfortable working in a fast-paced, high-growth environment
- You can work across all levels of the business, from team members to senior leadership, and communicate effectively
- You’re skilled at handling complex customer issues and have experience in regulated environments
- You’re familiar with customer support tools like Zendesk and know how to set up and optimise them for success
What the job involves
- We’re looking for an exceptional Head of Operations to join our team and play a key role in driving our business forward
- This is a hands-on role where you’ll be involved in everything from process optimisation to team development
- You’ll be responsible for ensuring our day-to-day operations run smoothly, while driving efficiency and exceptional customer experiences as we scale
- You’ll also have the chance to lead a talented team, streamline processes, and make impactful decisions that will shape the way we operate as a company
- As Head of Operations, you’ll work closely with our Operations Director, Devisha, as well as getting lots of exposure to our senior team, who have previously led some of the world’s fastest growing businesses, as part of playing a pivotal role in our Operations team
- Take the lead in driving seamless daily operations, optimising workflows, and ensuring our team consistently outperforms SLAs with excellence
- Collaborating with our Operations Director, you’ll create and execute forward-thinking strategies to fuel our growth and efficiency
- Inspire and lead a high-performing Operations team, from hiring and onboarding to mentoring and accelerating their professional development
- You’ll uncover opportunities to scale by working with our Product and Engineering teams to automate and streamline processes for greater impact
- Deliver outstanding customer satisfaction by managing escalations in complex or regulatory-driven environments
- Ensure compliance with regulatory requirements (e.g., KYC/AML), while proactively managing risks to keep our operations running smoothly
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Head of Operations employer: Deepstreamtech
Contact Detail:
Deepstreamtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Make sure to highlight your experience in managing support operations, especially in fast-growing B2C environments. Use specific examples of how you've led high-performing teams and improved customer satisfaction.
✨Tip Number 2
Familiarize yourself with the customer support tools mentioned in the job description, like Zendesk. If you have experience optimizing these tools, be ready to discuss how you can implement similar strategies at StudySmarter.
✨Tip Number 3
Prepare to demonstrate your strategic thinking skills by discussing past projects where you balanced high-level strategy with attention to detail. This will show that you can thrive in our fast-paced environment.
✨Tip Number 4
Since this role involves collaboration with senior leadership, think about how you can effectively communicate complex ideas. Be ready to share examples of how you've successfully worked across different levels of an organization.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 4+ years of experience in support operations management, particularly in customer-facing roles. Use specific examples that demonstrate your ability to lead high-performing teams in B2C environments.
Showcase Strategic Thinking: Illustrate your strategic thinking skills by providing examples of how you've successfully optimized processes or improved team performance. Mention any specific tools or methodologies you used to achieve these results.
Demonstrate Communication Skills: Communicate your ability to work across all levels of the business. Include examples of how you've effectively communicated with both team members and senior leadership, especially in handling complex customer issues.
Familiarity with Customer Support Tools: Mention your experience with customer support tools like Zendesk. Explain how you've set up and optimized these tools in previous roles to enhance operational efficiency and customer satisfaction.
How to prepare for a job interview at Deepstreamtech
✨Showcase Your Leadership Experience
Be prepared to discuss specific examples of how you've led and developed high-performing teams in previous roles. Highlight your experience in B2C environments and how you motivated your team to achieve exceptional results.
✨Demonstrate Strategic Thinking
During the interview, illustrate your ability to think strategically while also paying attention to the details. Share instances where you successfully balanced both aspects to drive operational efficiency.
✨Familiarize Yourself with Customer Support Tools
Since the role involves optimizing customer support tools like Zendesk, make sure to familiarize yourself with these platforms. Be ready to discuss how you've used them in the past to enhance customer experiences.
✨Prepare for Complex Problem-Solving Scenarios
Expect questions about handling complex customer issues, especially in regulated environments. Prepare to share your approach to managing escalations and ensuring compliance with regulatory requirements.
