At a Glance
- Tasks: Support and troubleshoot diverse IT infrastructures, ensuring smooth operations and client satisfaction.
- Company: Join a leading tech firm in Glasgow with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Exciting role with on-call duties and a chance to learn the latest IT trends.
- Why this job: Be part of a dynamic team and work with cutting-edge technologies in a hybrid cloud environment.
- Qualifications: Experience in IT support, networking, and relevant technical certifications required.
The predicted salary is between 30000 - 40000 € per year.
Proven track record and hands-on experience in supporting infrastructures across a range of technologies, including many of the following:
- Cisco (LAN/WAN/WLAN/Telephony)
- Fortinet (WAN / SDWAN)
- Checkpoint & Palo Alto firewalls
- Bluecoat and Zscaler proxy services
- Infoblox (DHCP & DNS)
- Citrix NetScaler
Good understanding of IP services and routing protocols, inclusive of:
- OSPF
- BGP
- EIGRP
Experience of:
- Centralised management platforms such as: Catalyst Center, FortiManager, Panorama
- Scripting with PowerShell, Terraform, Ansible or similar/equivalent
- ITSM platform(s) for support ticket handling
Ability to communicate well and to capture all pertinent details when required. Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner. Excellent interpersonal, written and verbal communication skills. Passion for achieving or exceeding expectations. Ability to work well in a pressurised environment. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Motivated to stay up to date with latest relevant IT technology, trends and best practices. Appetite and ability to learn quickly. Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above). Currently hold, or willing to complete BS7858 clearance check. Valid UK Driving Licence, as ability to travel is essential.
This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client’s infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution. The role encompasses multiple technology domains with a primary focus on networking and security in a hybrid cloud environment.
Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change. Infrastructure monitoring and proactive issue identification and resolution. Resolution and recovery of incidents in line with the relevant processes and service level agreements. Configuration activities in compliance with technical specifications and security/compliance policies. On-call provision through rota service to maintain 24x7 business operations. Reactive and proactive maintenance of environments, updating patches and versions. Audit support and capacity planning. Security vulnerability analysis and associated risk mitigation. General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion. Contribute to technical documentation encompassing design, build standards and methods/procedures. Environment automation to optimise deployment and configuration activities.
IT Technical Support Engineer in Glasgow employer: Deepstreamtech
As an IT Technical Support Engineer at NTT Data in Glasgow, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With access to cutting-edge technologies and a commitment to continuous learning, you will be empowered to enhance your skills while contributing to impactful projects in a collaborative environment. The company offers competitive benefits and a strong focus on client satisfaction, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common technical support scenarios and practice your responses. We all know that being able to explain complex issues in simple terms is key, so brush up on your communication skills too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technical Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with the technologies mentioned in the job description. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but make sure to include specific examples of your problem-solving skills and client-focused approach.
Show Off Your Communication Skills:Since this role involves explaining technical details to various audiences, we recommend highlighting your communication skills in your application. Share examples where you’ve successfully communicated complex information clearly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Cisco, Fortinet, and Checkpoint. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to explain something to a non-technical audience, so being able to break it down will show your communication skills and adaptability.
✨Show Your Problem-Solving Skills
Prepare for scenario-based questions where you'll need to demonstrate your troubleshooting process. Think of specific examples where you identified issues and resolved them efficiently, especially under pressure.
✨Stay Updated and Enthusiastic
Express your passion for IT and staying current with trends and technologies. Mention any recent certifications or courses you've taken, and be ready to discuss how you plan to continue learning in this fast-paced field.
