At a Glance
- Tasks: Support end-user desktops and troubleshoot IT issues in a fast-paced environment.
- Company: Join a leading tech company focused on delivering top-notch IT support.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and improvement.
- Why this job: Make a real difference by solving IT challenges and enhancing user experience.
- Qualifications: Experience in desktop support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients.
Requirements:
- A strong willingness to learn and take on new challenges.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively within small and global teams.
- Experience in a Deskside / Desktop Support role.
- Strong software and hardware troubleshooting skills.
- Experience supporting Windows operating systems.
- Experience supporting Microsoft Office and Office 365.
- Experience working in a regulated, ITIL‑based support environment using ticketing systems.
- Good understanding of network infrastructure (switches, routers, access points, patching).
- Experience supporting server hardware, including racking and Hands & Eyes activities.
- Printer hardware support experience.
- Flexibility to support essential out‑of‑hours work when required.
What the job involves:
- You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast-paced, highly regulated environment.
- In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware.
- Working on behalf of DXC Technology to deliver high‑quality Deskside Support services.
- Providing a wide range of deskside support to end users in office environments.
- Resolving incidents accurately and efficiently within agreed SLAs and targets.
- Maintaining a strong commitment to service quality and excellent customer experience.
- Taking ownership of tickets escalated from the Service Desk and other resolver teams.
- Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively.
- Building trusted relationships within the client environment.
- Ensuring all activity is accurately documented in line with ITIL best practice.
- Creating and maintaining Knowledge Base articles to support continuous improvement.
- Working safely and securely, adhering to DXC health & safety training, policies, and procedures.
- Following all IT Asset Management processes and controls.
- Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages.
- Carrying out ad‑hoc IT tasks with a positive, 'can-do' attitude.
- Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams.
- Continually learning new skills and processes to broaden your support capability.
Deskside Support Engineer in Edinburgh employer: Deepstreamtech
As a Deskside Support Engineer at DXC Technology, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and employee development. With a strong commitment to service quality, we offer extensive training opportunities, a collaborative culture, and the chance to work with cutting-edge technology in a highly regulated setting. Join us to enhance your skills while making a meaningful impact on our clients' IT experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Edinburgh
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Deskside Support Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your troubleshooting experiences and how you've tackled IT issues in the past. Real-life examples can make you stand out from the crowd.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings that excite you. Tailor your approach to each company, showing them why you're the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the best choice for the job.
We think you need these skills to ace Deskside Support Engineer in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that genuine interest in solving IT issues and helping others. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience in Deskside/Desktop Support. We’re looking for specific skills like troubleshooting Windows and Microsoft Office, so don’t be shy about showcasing those in your application!
Communicate Clearly:Since excellent communication is key for this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your software and hardware troubleshooting skills, especially with Windows operating systems and Microsoft Office. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with an IT issue, so think of examples beforehand.
✨Demonstrate Your Customer Focus
Prepare to share experiences where you went above and beyond for a customer. Highlight your ability to build trusted relationships and maintain a strong commitment to service quality, as these are key in a Deskside Support role.
✨Be Ready for Real-World Scenarios
Expect scenario-based questions that test your problem-solving skills in a fast-paced environment. Think about how you would prioritise incidents and manage your time effectively, especially when working independently or as part of a team.
