At a Glance
- Tasks: Support end-user desktops and troubleshoot IT issues in a fast-paced environment.
- Company: Join a leading tech company focused on delivering top-notch support services.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to continuous learning and improvement.
- Why this job: Make a real difference by solving IT problems and enhancing user experiences.
- Qualifications: Experience in desktop support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients.
- A strong willingness to learn and take on new challenges.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively within small and global teams.
- Experience in a Deskside / Desktop Support role.
- Strong software and hardware troubleshooting skills.
- Experience supporting Windows operating systems.
- Experience supporting Microsoft Office and Office 365.
- Experience working in a regulated, ITIL‑based support environment using ticketing systems.
- Good understanding of network infrastructure (switches, routers, access points, patching).
- Experience supporting server hardware, including racking and Hands & Eyes activities.
- Printer hardware support experience.
- Flexibility to support essential out‑of‑hours work when required.
What the job involves:
- You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast-paced, highly regulated environment.
- In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware.
- Working on behalf of DXC Technology to deliver high‑quality Deskside Support services.
- Providing a wide range of deskside support to end users in office environments.
- Resolving incidents accurately and efficiently within agreed SLAs and targets.
- Maintaining a strong commitment to service quality and excellent customer experience.
- Taking ownership of tickets escalated from the Service Desk and other resolver teams.
- Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively.
- Building trusted relationships within the client environment.
- Ensuring all activity is accurately documented in line with ITIL best practice.
- Creating and maintaining Knowledge Base articles to support continuous improvement.
- Working safely and securely, adhering to DXC health & safety training, policies, and procedures.
- Following all IT Asset Management processes and controls.
- Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages.
- Carrying out ad‑hoc IT tasks with a positive, 'can-do' attitude.
- Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams.
- Continually learning new skills and processes to broaden your support capability.
Deskside Support Engineer employer: Deepstreamtech
At DXC Technology, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and continuous learning. As a Deskside Support Engineer, you will benefit from a supportive environment where your technical skills are valued, and you have the opportunity to grow within a global team dedicated to delivering exceptional IT support. Our commitment to employee development, coupled with a focus on service quality and customer satisfaction, makes DXC Technology a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections and let them know you're on the hunt for a Deskside Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service approach. Be ready to share examples of how you've solved IT issues in the past, especially in fast-paced environments. We want to see that 'can-do' attitude shine through!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so practice articulating your thoughts clearly. Show us how you can build trusted relationships with clients and work effectively within teams.
✨Tip Number 4
Finally, apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that genuine interest in solving IT issues and a willingness to learn. Make sure to highlight any relevant experiences that showcase your enthusiasm.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Deskside Support Engineer role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Highlight Your Communication Skills:Since this role involves a lot of interaction with end-users, it’s crucial to emphasise your written and verbal communication skills. Share examples of how you've effectively communicated technical information to non-technical users in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at StudySmarter.
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on your software and hardware troubleshooting skills, especially with Windows operating systems and Microsoft Office. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Communicate Clearly
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. Think about how you would describe a complex IT issue to someone without a tech background, as this will show your ability to connect with end-users.
✨Show Your Customer Focus
Prepare examples that highlight your customer service experience. Think of times when you went above and beyond to help a user or resolved an issue quickly. This will demonstrate your commitment to providing a high-quality service.
✨Be Ready for Real-World Scenarios
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice thinking on your feet by simulating common deskside support situations, like troubleshooting a printer issue or handling a ticket escalation.
