At a Glance
- Tasks: Support customers globally, resolve issues, and help them maximise our geospatial data platform.
- Company: Join Open Cosmos, a leader in satellite data transformation.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on innovation and improvement.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- A strong customer-first mindset and clear communication style
- The ability to understand technical products and explain them simply
- Ability to manage issues and work with ticketing systems
- Interest or knowledge in geospatial data, satellite imagery, or data platforms
- A proactive approach, with a focus on solving problems and improving processes
- The ability to stay organised and effective when handling multiple requests
What the job involves
At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.
We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products.
- Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action
- Supporting customers with platform and data-related queries as first-line (L1) support
- Onboarding new users and helping them use our platform and imagery effectively
- Troubleshooting issues and escalating to technical teams where needed
- Managing support tickets and keeping customers updated on progress
- Working closely with engineering teams to resolve more complex issues
- Identifying recurring problems and contributing to improvements
Customer Support Specialist (DataCosmos) employer: Deepstreamtech
At Open Cosmos, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Customer Support Specialist in our Data division, you'll enjoy the opportunity to work with cutting-edge geospatial technology while being part of a supportive team that values your contributions. With a strong focus on customer satisfaction and a commitment to innovation, we offer a rewarding environment where you can make a real impact on how satellite data is utilised globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (DataCosmos)
✨Tip Number 1
Get to know the company inside out! Research Open Cosmos and their DataCosmos platform. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try explaining technical concepts to a friend or family member. This will help you articulate your thoughts better during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled customer issues effectively. Be ready to share these stories to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Open Cosmos. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Specialist (DataCosmos)
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer-first mindset. Share examples of how you've gone above and beyond to help customers in the past. We love seeing that passion for customer support!
Keep It Clear and Simple:Remember, clear communication is key! Use straightforward language to explain your experiences and skills. If you can break down complex ideas into simple terms, you're already on the right track with us.
Demonstrate Your Technical Understanding:Since we're all about data and tech, it’s important to show that you can grasp technical products. Mention any relevant experience with geospatial data or satellite imagery, and don’t hesitate to share how you’ve tackled technical challenges before.
Stay Organised and Proactive:In your application, let us know how you manage multiple requests and stay organised. Share any tools or methods you use to keep track of tasks. A proactive approach to problem-solving will definitely catch our eye!
How to prepare for a job interview at Deepstreamtech
✨Show Your Customer-First Mindset
Make sure to highlight your customer-first approach during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you understand the importance of customer satisfaction, which is crucial for a Customer Support Specialist.
✨Simplify Technical Jargon
Since the role involves explaining technical products, practice breaking down complex concepts into simple terms. During the interview, be prepared to explain a technical product or process as if you were talking to someone with no background in the field. This will showcase your ability to communicate clearly and effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in the past. Think of specific instances where you identified a problem, proposed a solution, and implemented it successfully. This will show that you have a proactive approach and are focused on improving processes, which is key for this role.
✨Stay Organised and Manage Your Time
Given the nature of the job, being organised is essential. During the interview, mention any tools or methods you use to manage multiple requests efficiently. This could include ticketing systems or prioritisation techniques. Showing that you can handle a busy workload will reassure them that you're the right fit for the team.
