At a Glance
- Tasks: Lead customer success projects and ensure enterprise accounts thrive with our innovative AI solutions.
- Company: Join a dynamic tech company at the forefront of AI transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Embrace a culture of collaboration and continuous evolution in a high-growth setting.
- Why this job: Make a real impact by guiding customers to success in a fast-paced environment.
- Qualifications: 3+ years in CSM or Account Management, with strong technical project management skills.
The predicted salary is between 50000 - 65000 € per year.
Requirements
- 3+ years in a CSM or Account Management role within a B2B SaaS environment (API, DevOps, or Infrastructure space preferred)
- Proven experience managing complex technical projects
- Familiarity with methodologies such as Agile, Waterfall, or Prince2 is highly desirable
- Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects
- Exceptional presentation and negotiation skills; able to translate complex technical milestones into business value for C-level stakeholders
- Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools
Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:
- Care deeply about high-quality output and brand clarity
- Are curious, adaptable, and energized by the fast‑moving AI landscape
- Take full ownership of your projects from concept to completion
- Value a culture of openness, collaboration, and constant evolution
(Desirable) Bonus Points:
- Experience in SaaS, AI‑enabled systems, or open‑source communities, but a “growth mindset” and curiosity matter most
What the job involves
AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12‑Month FTC), you will step into a high‑impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts.
You’ll guide customers from their initial launch through to long‑term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realized.
At Gravitee, impact isn’t abstract – it’s visible and global. In this role, you will:
- Strategic Account Management: Own the long‑term success and retention of a diverse portfolio of enterprise customers across EMEA, ensuring a seamless transition and consistent high‑level service
- Project‑Led Onboarding & Success Planning: Lead customer “Success Projects” by executing clear milestones, technical requirements, and timelines to ensure rapid time‑to‑value
- Risk Management & Mitigation: Proactively identify project “blockers.” Use established project management frameworks to track, elevate, and resolve risks before they impact customer health
- Cross‑Functional Orchestration: Act as the project lead between the customer and Gravitee’s internal teams (Product, Engineering, and Support) to deliver on custom requirements or complex migrations
- Value Realization & QBRs: Conduct regular Quarterly Business Reviews (QBRs) that demonstrate ROI through data‑driven reporting and project status updates
- Renewal Management: Partner with Account Executives to ensure a seamless renewal process, maintaining our commitment to low churn
Your impact will be visible, measurable, and global.
Customer Success Manager (EMEA) employer: Deepstreamtech
Gravitee is an exceptional employer that fosters a culture of openness, collaboration, and continuous evolution, making it an ideal place for a Customer Success Manager to thrive. With a commitment to high-quality output and a fast-paced, high-growth environment, employees are empowered to take ownership of their projects while benefiting from opportunities for professional growth and development. Located in the heart of the EMEA region, Gravitee offers a unique chance to make a visible impact on enterprise accounts across diverse industries, all while being part of a passionate team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (EMEA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Customer Success Management. We recommend role-playing with a friend or using online resources to get comfortable discussing technical concepts and project management methodologies.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific projects where you’ve made an impact. We want to see how you’ve turned complex challenges into success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Gravitee.
We think you need these skills to ace Customer Success Manager (EMEA)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in CSM or Account Management, especially in B2B SaaS. We want to see how your skills align with our needs!
Showcase Your Projects:When detailing your experience, focus on complex technical projects you've managed. Use specific examples that demonstrate your ability to lead and deliver results. This is your chance to shine, so make it count!
Be Conversational:In your cover letter, adopt a friendly yet professional tone. Discuss your passion for customer success and how you can bring value to our team. Remember, we’re looking for someone who fits into our culture of openness and collaboration.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Tech Inside Out
Make sure you brush up on technical concepts like APIs, JSON, and Cloud Infrastructure. Be ready to discuss these topics confidently, as you'll need to communicate effectively with developers and architects during the interview.
✨Showcase Your Project Management Skills
Prepare examples of complex technical projects you've managed, especially in a B2B SaaS environment. Highlight your familiarity with methodologies like Agile or Waterfall, and be ready to explain how you’ve successfully navigated challenges in past projects.
✨Demonstrate Your Customer Success Mindset
Think about how you can translate technical milestones into business value for C-level stakeholders. Prepare to discuss how you've ensured customer satisfaction and retention in previous roles, showcasing your strategic account management skills.
✨Embrace the Fast-Paced Environment
Be ready to talk about your adaptability and how you've thrived in high-growth settings. Share specific instances where you quickly adopted new processes or tools, demonstrating your commitment to continuous improvement and collaboration.
