At a Glance
- Tasks: Support clients by managing campaigns, analysing data, and collaborating with teams.
- Company: Join a dynamic team at Wunderkind, a leader in digital marketing.
- Benefits: Gain hands-on experience, work with top brands, and develop your skills.
- Other info: Opportunity for growth in a fast-paced, innovative environment.
- Why this job: Perfect for those eager to kickstart a career in customer success and digital marketing.
- Qualifications: Detail-oriented, analytical, and strong communication skills required.
The predicted salary is between 25000 - 32000 € per year.
Requirements
- Detail-oriented & organized: Capable of managing multiple projects, meeting deadlines, and ensuring campaign accuracy.
- Analytical mindset: Comfortable working with data, pulling reports, and drawing logical conclusions.
- Curious & eager to learn: Excited to build expertise in digital marketing, data analysis, and campaign execution.
- Technical: Familiarity with marketing software, analytics tools, and digital marketing platforms (e.g., Google Analytics, email/SMS marketing tools) is a plus.
- Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports.
- 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
- Bachelor's degree minimum, preferably in a related area.
This role is ideal for someone looking to build a career in customer success, technical account management, or digital marketing. You’ll gain hands-on experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands.
What the job involves
Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands. As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. A primary function of this role is contributing to campaign execution, project management, and cross-functional collaboration to drive measurable results. This role is highly technical and requires in-depth training in our proprietary platform.
Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the back-end of the Wunderkind platform.
Project Management: Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution.
Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies.
Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.
Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs.
Data Reporting & Analysis (40%): Pull and analyze performance data from internal reporting tools (e.g., Wunderkind Analytics, Looker, Google Analytics, and Adobe Analytics) to identify trends and actionable insights. Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting. Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement. Work closely with internal teams to ensure data integrity and support data-driven decision-making. Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.
Campaign Ideation & Execution (30%): Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards. Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact. Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement. Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
Project Management (30%): Assist with maintaining project timelines, ensuring all deliverables are met on schedule. Coordinate with cross-functional teams, including Design, Engineering, and Professional Services, to manage project workflows efficiently. Identify potential roadblocks and proactively develop solutions to mitigate risks. Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities. Ensure clear and effective communication between all stakeholders, facilitating regular check-ins and updates. Manage documentation and reporting related to project execution and performance.
Customer Success Associate (United Kingdom) employer: Deepstreamtech
Wunderkind is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. As a Customer Success Associate, you'll not only gain invaluable hands-on experience in digital marketing but also benefit from extensive training and mentorship from seasoned professionals. With a strong emphasis on employee growth and development, Wunderkind offers a unique opportunity to work with leading eCommerce brands while enjoying a supportive environment that encourages curiosity and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate (United Kingdom)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can contribute to their success. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or presenting your ideas to friends, being able to convey your thoughts clearly is key. Remember, strong communication is a must-have for roles like Customer Success Associate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Success Associate (United Kingdom)
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your detail-oriented nature in your application. We want to see how you manage multiple projects and meet deadlines, so share examples of your organisational skills!
Demonstrate Your Analytical Mindset:Since this role involves working with data, don’t shy away from showcasing your analytical abilities. Mention any experience you have with pulling reports or drawing conclusions from data – it’ll definitely catch our eye!
Express Your Curiosity:We love candidates who are eager to learn! In your application, let us know about your excitement for digital marketing and data analysis. Share any relevant experiences that show your willingness to grow in these areas.
Communicate Clearly:Strong communication is key for this role. Make sure your application is well-written and conveys your insights clearly. If you have any presentations or reports you've created, feel free to mention them to showcase your skills!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you’re familiar with the key tools mentioned in the job description, like Google Analytics and email marketing platforms. Brush up on your data analysis skills and be ready to discuss how you’ve used these tools in past experiences or internships.
✨Show Your Curiosity
Demonstrate your eagerness to learn by asking insightful questions about the company’s campaigns and strategies. This shows that you’re not just interested in the role but also in growing your expertise in digital marketing and customer success.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Whether it’s through written examples or verbal explanations, being able to convey insights effectively is crucial. Consider preparing a short presentation on a relevant topic to showcase your communication skills.
✨Be Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple projects or deadlines. Bring examples of how you’ve ensured accuracy in your work, whether in reports or campaign execution, to show that you can handle the demands of the role.
