At a Glance
- Tasks: Support customer success by managing projects and driving account progress.
- Company: Join a dynamic startup focused on customer satisfaction and growth.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team environment.
- Other info: Opportunity to work in a fast-paced, innovative environment.
- Why this job: Kickstart your career in customer success with clear pathways for growth.
- Qualifications: Strong organisational skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Strong project management capability - you plan, prioritise, and manage multiple work streams with clarity and control
- Highly organised with excellent time management - you consistently deliver on time and keep stakeholders aligned
- High ownership mindset - you take full accountability and ensure nothing slips
- Execution-focused with strong attention to detail - you deliver high-quality work with minimal supervision
- Proven ability to perform in high-pressure, fast-paced, or competitive environments
- Proactive problem solver - you identify risks early and take action before they escalate
- Able to operate with pace - you manage competing priorities effectively in a fast-moving environment
- Clear and effective communicator with strong written and verbal skills
- Analytical and data-driven - you use data to inform decisions and improve delivery
- Process and efficiency driven - you leverage tools, AI, and structured workflows to scale output
- Team-oriented and supportive - you work closely with CSMs and enable their success
- Customer-aware - you understand the impact of your work on end customers and prioritise accordingly
- Experience in startup, scale-up, or rapidly changing environments is a plus
- Basic understanding of e-commerce, web analytics, or digital marketing is advantageous
- Curious, adaptable, and committed to continuous improvement
- Bachelor’s degree or equivalent experience
What the job involves
- This role sits at the core of Easol’s Customer Success function, acting as a key support to drive accounts forward with structure and momentum.
- You’ll work closely with CSMs to manage onboarding and ongoing projects, owning follow-ups, coordinating stakeholders, and ensuring progress between meetings.
- Alongside this, you’ll build strong product expertise, becoming a trusted resource for both the team and customers to maximise platform adoption and value.
- This role is a clear pathway into a full CSM role.
- You’ll develop a deep understanding of customer goals and challenges, contribute to outcomes like faster time to on-sale and increased adoption, and help turn discussions into actionable plans.
- Over time, the expectation is to progress from supporting execution to independently owning customer relationships and driving outcomes end-to-end.
- The role will also own implementations of smaller sized creators.
CSM Team Support & Enablement
- Support the CSM team by unblocking issues and driving day-to-day account progress.
- Own follow-ups and ensure actions are delivered between meetings.
- Help prepare for customer engagements with relevant context and insights.
Project Management & Implementation
- Maintain clear onboarding and project plans for each customer.
- Track progress, flag risks early, and keep implementation on track.
- Coordinate across teams and customers to ensure accountability and delivery.
Product Expertise & Technical Upskilling
- Build strong knowledge of the Easol platform and best practices.
- Act as a go-to for product-related queries within the team.
- Support feature adoption and continuously develop technical understanding.
Customer Understanding & Insight
- Understand customer goals, challenges, and success metrics.
- Identify opportunities to improve adoption and performance.
- Share insights to support better team decisions.
Driving Customer Outcomes
- Support key outcomes: faster time to on-sale, increased adoption, and stronger engagement.
- Turn discussions into clear actions and drive execution.
Feedback & Continuous Improvement
- Gather and synthesise customer feedback to identify trends and improvements.
- Work with Product and Engineering (via CSMs) to inform platform enhancements.
- Identify opportunities to improve onboarding and implementation processes.
Learning & Progression to CSM
- Develop core CSM skills: ownership, proactivity, communication, and commercial awareness.
- Progress from supporting execution to independently driving customer outcomes.
Customer Success Associate employer: Deepstreamtech
Easol is an exceptional employer for those seeking a dynamic role as a Customer Success Associate, offering a vibrant work culture that prioritises collaboration and innovation. With a strong focus on employee growth, you will have the opportunity to develop your skills and progress into a full Customer Success Manager role, all while working in a fast-paced environment that values proactive problem-solving and accountability. Located in a thriving startup atmosphere, Easol provides unique advantages such as access to cutting-edge tools and a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research Easol's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's a phone interview or a face-to-face chat, being clear and concise is key. Use examples from your past experiences to demonstrate how you've tackled challenges and delivered results.
✨Tip Number 3
Show off your project management prowess! Be ready to discuss how you've managed multiple tasks and kept everything on track. Highlight your ability to prioritise and keep stakeholders aligned, as this is crucial for the role.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note to express your appreciation. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Off Your Project Management Skills:Make sure to highlight your project management capabilities in your application. We want to see how you plan, prioritise, and manage multiple tasks with clarity. Share specific examples that demonstrate your organisational skills and ability to keep everything on track.
Be a Clear Communicator:Since this role involves a lot of communication, it’s crucial to showcase your written and verbal skills. Use clear and concise language in your application, and don’t hesitate to share instances where your communication made a difference in a project or team setting.
Demonstrate Your Problem-Solving Mindset:We love proactive problem solvers! In your application, mention times when you identified risks early and took action to prevent issues from escalating. This will show us that you’re not just reactive but also forward-thinking.
Tailor Your Application to Us:When applying, make sure to tailor your application specifically for StudySmarter. Highlight your understanding of customer success and how your experience aligns with our mission. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Deepstreamtech
✨Master Your Project Management Skills
Since the role requires strong project management capabilities, brush up on your planning and prioritisation skills. Be ready to discuss specific examples of how you've managed multiple work streams effectively, showcasing your clarity and control.
✨Show Off Your Organisational Skills
Being highly organised is key for this position. Prepare to share how you keep stakeholders aligned and deliver on time. Consider using a real-life scenario where your time management made a significant difference in a project.
✨Demonstrate Your Problem-Solving Mindset
As a proactive problem solver, think of instances where you identified risks early and took action. Highlight your ability to operate under pressure and how you’ve successfully navigated fast-paced environments.
✨Communicate Clearly and Effectively
Strong communication skills are essential. Practice articulating your thoughts clearly, both verbally and in writing. Be prepared to discuss how you’ve used data to inform decisions and improve delivery in past roles.
