At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join a vibrant team at SPOKE, a leading menswear brand.
- Benefits: Enjoy a competitive salary, health insurance, and 25 days holiday.
- Other info: Flexible 3:2 work model with a fun social calendar and generous perks.
- Why this job: Be a brand ambassador and make a real difference for customers.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
This is a full time position, based at our head office in Richmond. This role will require a mix of office and home based work 3:2.
Responsibilities
- Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
- Composing word-perfect emails, tweets and other social media messages
- Acting as a brand ambassador for SPOKE
- Troubleshooting issues, and finding smart and practical solutions to any customer queries
- Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
Requirements
- Previous customer service experience (in any capacity)
- Word perfect English
- Outstanding attention to detail
- Excellent communication skills
- Energetic and positive character
- A quick learner with a 'can do' attitude and a willingness to roll up your sleeves
- An interest in eCommerce and menswear
Bonus points if:
- You have experience with Dixa and Shopify
- You're not just looking for a boring 9-5! (there will be some weekend work too)
- You know your way around an Excel (or Google) sheet
- You have prior start-up experience
Benefits
- A competitive salary
- 25 days of holiday - and 1 additional for each year of service
- Vitality health insurance
- A shiny MacBook
- A fun and varied social calendar
- 3&2 working week - work from home (or anywhere else) 2 days per week
- Perhaps the most generous 'trouser allowance' anywhere in the world*
Customer Service Champion employer: Deepstreamtech
At SPOKE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions customer service excellence and personal growth. Our Richmond head office provides a dynamic environment where employees enjoy a flexible 3:2 working week, competitive benefits including a generous holiday allowance and health insurance, and opportunities to engage in a lively social calendar. Join us to be part of a team that values innovation, collaboration, and a passion for menswear, all while enjoying the perks of a supportive and fun workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Champion
✨Tip Number 1
Get to know the company inside out! Research SPOKE, their products, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a Customer Service Champion.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or chatting with friends, make sure you can express yourself clearly and confidently. Remember, you'll be acting as a brand ambassador, so let your personality shine!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled customer issues effectively. Be ready to share these stories during your conversations to demonstrate your 'can do' attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Champion
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Nail That Attention to Detail:Since we’re all about word-perfect communication, double-check your application for any typos or errors. A polished application shows us you care about the details, just like we do!
Be Yourself!:We love energetic and positive characters, so let your personality shine through in your application. Don’t be afraid to show us your unique style and enthusiasm for the role!
Apply Through Our Website:For the best chance of landing an interview, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of the company and its products. Familiarise yourself with their customer service approach and any recent news or updates. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries in the past. Remember, it’s all about showcasing your ability to connect with customers through various channels.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you’ve successfully resolved customer issues. Think of practical solutions you’ve implemented before and be prepared to share them. This will highlight your troubleshooting skills and your proactive attitude.
✨Bring Your Energy and Positivity
The right attitude can set you apart from other candidates. Show your enthusiasm for the role and the company during the interview. A positive, can-do mindset is exactly what they’re looking for, so let that shine through in your responses!
