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For Companies At a Glance
- Tasks: Build trust with health tech companies and ensure customer satisfaction.
- Company: Join a forward-thinking health tech company focused on innovative solutions.
- Benefits: Enjoy flexible work options and a supportive team culture.
- Why this job: Be the go-to person for customers, making a real impact in their journey.
- Qualifications: 3+ years in B2B customer relationships, preferably in health tech.
- Other info: Ideal for those who thrive in fast-paced, creative environments.
The predicted salary is between 36000 - 60000 £ per year.
Requirements You\’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industryYou operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart betsYou have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweatYou have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quicklyYour verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environmentWhat the job involves Build long-term, trust-based relationships with forward-thinking companies in health techAct as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughoutListen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don\’t) throughout the journeySpot friction early and eliminate it – whether it is process confusion, scope drift, or quiet frustrationsOwn every key moment – from onboarding to expansion – keeping customers focused and confident, even when the path is complex
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Customer Outcomes Specialist employer: Deepstreamtech
Contact Detail:
Deepstreamtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Specialist
✨Tip Number 1
Familiarise yourself with the health tech industry and its key players. Understanding the landscape will help you speak confidently about customer needs and challenges during interviews.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully managed complex customer relationships in the past. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Demonstrate your ability to communicate effectively by practising clear and concise explanations of complex concepts. This will be crucial when discussing how you can ensure alignment between customers and internal teams.
✨Tip Number 4
Prepare to discuss how you've identified and resolved friction points in previous roles. Highlight your proactive approach and how it led to improved customer satisfaction and outcomes.
We think you need these skills to ace Customer Outcomes Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex customer relationships, especially in B2B environments. Emphasise any relevant experience in the health tech industry or regulated sectors.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your bias for action and project management skills. Use specific examples to illustrate how you've successfully navigated critical moments for customers and internal teams.
Showcase Communication Skills: Since exemplary verbal and written communication is crucial for this role, ensure your application reflects clarity and conciseness. Follow MECE principles in your writing to show your ability to communicate effectively in an asynchronous work environment.
Highlight Problem-Solving Abilities: Provide examples of how you've identified and eliminated friction points in previous roles. This could include process improvements or ways you’ve kept multiple workstreams on track, showcasing your proactive approach.
How to prepare for a job interview at Deepstreamtech
✨Showcase Your B2B Experience
Make sure to highlight your experience in managing complex customer relationships, especially in B2B environments. Be prepared to discuss specific examples from your past roles, particularly within the health tech or regulated industries, to demonstrate your expertise.
✨Demonstrate Project Management Skills
Prepare to talk about your project management abilities. Share instances where you successfully managed multiple workstreams and identified risks early on. This will show that you can keep everything on track without getting overwhelmed.
✨Communicate Clearly and Effectively
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly. Use the MECE (Mutually Exclusive, Collectively Exhaustive) framework in your responses to ensure clarity and structure, especially when discussing complex topics.
✨Emphasise Your Curiosity and Adaptability
Express your eagerness to learn and adapt in a fast-paced environment. Share examples of how you've thought creatively to solve problems or iterated quickly on projects, showcasing your ability to thrive in innovative settings.
