At a Glance
- Tasks: Coordinate customer experience operations and improve processes for efficiency.
- Company: Join a dynamic team focused on enhancing customer journeys.
- Benefits: Gain hands-on experience, mentorship, and opportunities for growth.
- Other info: We value diverse backgrounds and encourage all to apply!
- Why this job: Make a real impact by streamlining operations and enhancing customer satisfaction.
- Qualifications: Attention to detail, strong communication skills, and a drive for improvement.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- High attention to detail; takes accuracy seriously and notices when something doesn’t look right
- Strong drive to improve (not just getting through the task list, but thinking about how the work could be done better)
- Communicates clearly in writing and documents work so others can follow it
- Comfortable doing manual, repetitive operational work — and motivated to reduce it over time
- Familiarity with CX or support tooling (Intercom, Zendesk, Zoho Desk, or similar) is a strong plus
- Escalates early, takes ownership, and doesn’t wait to be told what to do next
- Comfortable working in a fast‑paced environment with shifting priorities
- (Desirable) Experience in a support operations, customer service operations, or back‑office processing role
- (Desirable) Hands‑on experience with Intercom, Zendesk, Zoho Desk, or a similar CX platform (especially configuration, admin settings, or platform management)
- (Desirable) Exposure to automation tools such as Zapier or n8n (even at a basic level)
- (Desirable) Familiarity with HubSpot or similar CRM tools
We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.
What the job involves
We’re looking for a Customer Experience Operations coordinator to join the Onboarding and Service cross‑functional team. This is a hands‑on operations role: you’ll do real back‑end processing work that keeps the engine running, and you’ll be expected to do it accurately, take ownership of your remit, and actively look for ways to make the work smarter and faster over time.
You won’t be thrown in without support. You’ll work closely with the Operations Lead and other stakeholders in the team, while also operating with autonomy. You’ll bring a continuous improvement mindset to everything you do.
- Own and execute back‑end processing tasks that keep Customer Experience and the Onboarding and Service team running (document management, data entry, system administration, operational housekeeping)
- Deliver work to a consistently high standard of accuracy and attention to detail
- Partner closely with stakeholders so manual processing work is handled efficiently and doesn’t become a bottleneck to customer‑facing delivery
- Flag blockers, data issues, or anything that looks wrong early
- Identify repetitive or manual processes and proactively propose solutions to reduce friction (tooling, process redesign, or flagging issues to the right person in Product, Engineering, or Operations)
- Adopt existing templates and automation tools to improve your own efficiency
- Contribute to a smarter way of working across the Engine
- Produce clean, clear operational artefacts (process documentation, tickets, action trackers) so work can be picked up easily by others and nothing gets lost
- Communicate progress in a consistent, simple way: what’s done, what’s next, and what’s blocked
- Follow documentation standards set by the Operations Lead, contributing to a team where knowledge is shared and single points of failure are minimised
- Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot
- Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues
- Liaise confidently with Product, Engineering, and other teams when your work intersects with theirs
- Be curious and communicative; you don’t need to be a technical expert yet
Customer Experience Operations Coordinator employer: Deepstreamtech
Join a dynamic team as a Customer Experience Operations Coordinator, where your attention to detail and drive for improvement will be valued in a supportive and collaborative environment. We prioritise employee growth and offer opportunities to enhance your skills with cutting-edge CX tools while fostering a culture of continuous improvement. Located in a vibrant area, we celebrate diverse backgrounds and perspectives, ensuring that every voice is heard and contributes to our mission of delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires clear documentation and updates, try explaining your past experiences or processes to a friend. The clearer you are, the more confident you'll feel during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've identified inefficiencies and proposed solutions. This will demonstrate your drive to improve and your proactive mindset, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Experience Operations Coordinator
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're writing your application, make sure to highlight your attention to detail. We take accuracy seriously, so share examples of how you've caught mistakes or improved processes in the past.
Communicate Clearly:We love clear communication! Make sure your application is well-structured and easy to read. Use bullet points if needed, and don’t forget to document your experiences so we can follow your journey.
Demonstrate Your Improvement Mindset:We’re looking for someone who doesn’t just tick off tasks but thinks about how to do them better. In your application, mention any times you’ve suggested improvements or streamlined processes in previous roles.
Be Yourself and Apply!:We welcome all backgrounds and experiences, so don’t hesitate to apply even if you don’t meet every single requirement. Your unique perspective could be exactly what we need, so head over to our website and submit your application!
How to prepare for a job interview at Deepstreamtech
✨Show Your Attention to Detail
During the interview, highlight specific examples where your attention to detail made a difference. Whether it was catching an error in a report or improving a process, make sure to communicate how you take accuracy seriously.
✨Demonstrate Your Improvement Mindset
Be prepared to discuss times when you identified inefficiencies and proposed solutions. This role values a drive to improve, so share your thoughts on how you can make processes smarter and faster.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly. Since the job involves documenting work for others, showcase your ability to communicate progress simply and effectively during the interview.
✨Familiarise Yourself with CX Tools
If you have experience with tools like Intercom, Zendesk, or HubSpot, be ready to talk about it. If not, do some research beforehand and express your eagerness to learn. Showing familiarity with these platforms will give you an edge.
