At a Glance
- Tasks: Engage with customers to recover payments and build meaningful relationships.
- Company: Fast-growing company focused on helping small businesses thrive.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Join a dynamic team where your ideas can shape the future.
- Why this job: Make a real difference by supporting SMEs while developing your skills.
- Qualifications: Experience in debt recovery and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We look for people who are smart, humble, motivated and who are always looking to improve.
Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment.
Empathy, forbearance and professionalism.
Strong communication skills on both phone and email.
High levels of accuracy and attention to detail.
The ability to deal with a variety of challenges, innovate and think on your feet.
Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs.
We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account.
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
What the job involves:
- Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly.
- Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements.
- Handling high levels of inbound and outbound calls and sending emails with the greatest level of care, in a diligent, professional and efficient manner.
- Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business.
- Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency.
- Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures.
This is a hybrid role in which you can split your time between the office and home.
Collections & Recoveries Advisor employer: Deepstreamtech
As a Collections & Recoveries Advisor, you will thrive in a dynamic and supportive environment that prioritises meaningful interactions with customers. Our company fosters a culture of continuous improvement and innovation, offering ample opportunities for personal and professional growth while making a tangible impact on small businesses. With a hybrid working model and a commitment to employee well-being, we ensure that our team members feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Collections & Recoveries Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone and email interactions, try role-playing with a friend or family member. This will help you feel more confident and articulate during your actual calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to innovate or think on your feet. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our growing team.
We think you need these skills to ace Collections & Recoveries Advisor
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any previous experience in debt recovery, especially in a call-based environment. We want to see how your background aligns with the role, so don’t be shy about sharing specific examples!
Communicate Clearly:Since strong communication skills are key for this position, ensure your written application is clear and professional. Use concise language and check for any typos or errors – we love attention to detail!
Be Yourself:We’re looking for smart, humble, and motivated individuals. Don’t hesitate to let your personality shine through in your application. Share your enthusiasm for helping SMEs and how you can contribute to our team!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the process quickly. We can’t wait to hear from you!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt recovery, especially in a commercial context. Familiarise yourself with common challenges faced by SMEs and think about how you can help them. This will show that you're not just smart but also genuinely interested in making a difference.
✨Show Empathy and Professionalism
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've handled difficult conversations in the past, focusing on your communication skills. Remember, it's all about building relationships, so let your personality shine through!
✨Be Ready to Innovate
Expect questions that assess your problem-solving skills. Think of scenarios where you had to think on your feet or come up with creative solutions. Highlight your entrepreneurial spirit and how you can contribute to improving processes within the team.
✨Attention to Detail is Key
Since accuracy is crucial in this role, be prepared to discuss how you ensure high levels of detail in your work. Bring examples of how you've maintained compliance with regulations and company policies in previous roles. This will reassure them that you can handle the responsibilities of the job.
