At a Glance
- Tasks: Engage with clients, lead testing phases, and enhance reporting processes.
- Company: Join a leading financial services firm focused on innovation and client success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by improving client experiences in regulatory reporting.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 35000 - 45000 € per year.
Requirements
- Proven experience in a client facing role
- Proven experience in a client implementation role
- Excellent communication and collaboration skills
- Experience of client relationship management
- Experienced in leading External User Acceptance Test Phase
- Experience in directing/influencing other internally and externally
- Proficient in SQL for extracting and transforming data from systems (Desirable)
- Previous experience with Salesforce/Confluence/JIRA (Desirable)
- Previous experience and/or understanding of Financial Service - Regulatory Reporting (Desirable)
- Previous experience of technical service delivery
What the job involves
- The Client Implementation Team is within the wider Technology and Operations group within LSEG’s Regulatory Reporting and is principally responsible for the successful engagement and active monitoring of external client testing.
- The team will work closely with Product and Delivery Scrum Teams, and develop a client testing roadmap, actively engaging with clients to ensure adequate representation for external user acceptance testing.
- The team will also be responsible for all Regulatory Reporting product related communications.
- Reporting to the Client Implementation Manager.
- Implement a positive and efficient client testing model for changes to LSEG’s Regulatory Reporting products.
- Deliver communications related to change initiatives and other Regulatory Reporting activities.
- Coordinate and monitor client testing within the established framework for LSEG Regulatory Reporting products.
- Take lead of external User Acceptance Testing (UAT) as part of change releases.
- Liaise with product owners and other internal stakeholders to co-ordinate client testing in line with the testing framework and specific product requirements.
- Understand impact of changes and conduct client outreach and communication accordingly.
- Develop and maintain ‘minimum must test’ UAT scripts, in collaboration with Product Owner and QA, for clients use where appropriate.
- Liaise with IT for any test environment issue resolution and availability.
- Provide first level support of UAT change related queries and incidents.
- Perform preliminary investigations using tools to support issue resolution and data validation.
- Address client issues in a timely manner and ensure clients are kept informed of progress and resolution.
- Create UAT report to track progress and highlight issues.
- Discover opportunities to improve reporting and testing processes through automation, standardization and data analysis.
- Create new efficiencies in the testing process by streamlining testing and creating standardised materials, where possible, to positively improve the customer experience.
- Management and distribution of internal and external communications for change and other Regulatory Reporting initiatives.
- Review and maintenance of client contacts.
- Attend and input into Client Service Review meetings where appropriate.
Client Implementation Analyst employer: Deepstreamtech
At LSEG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Implementation Analyst, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to engage directly with clients in the heart of the financial services sector. Our commitment to employee growth and a positive workplace atmosphere makes LSEG a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Implementation Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at LSEG or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to client implementation and relationship management. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills! If you have experience with SQL, Salesforce, or any relevant tools, be ready to discuss specific examples of how you've used them in past roles. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client Implementation Analyst
Some tips for your application 🫡
Show Off Your Client Skills:Make sure to highlight your experience in client-facing roles. We want to see how you've successfully engaged with clients and managed relationships, so share specific examples that demonstrate your communication and collaboration skills.
Get Technical:If you've got experience with SQL, Salesforce, or tools like Confluence and JIRA, don’t hold back! Mention these in your application as they’re desirable for the role. We love seeing candidates who can bring technical expertise to the table.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Deepstreamtech
✨Know Your Client Implementation Basics
Make sure you brush up on your client implementation experience. Be ready to share specific examples of how you've successfully engaged with clients in the past, especially during user acceptance testing. Highlight any challenges you faced and how you overcame them.
✨Show Off Your Communication Skills
Since this role requires excellent communication and collaboration skills, practice articulating your thoughts clearly. Think about how you can demonstrate your ability to liaise with both clients and internal teams effectively. Use examples that showcase your ability to influence and direct others.
✨Get Familiar with Relevant Tools
If you have experience with SQL, Salesforce, Confluence, or JIRA, be prepared to discuss it! Even if you’re not an expert, showing a willingness to learn and adapt to these tools can set you apart. Mention any relevant projects where you used these tools to enhance client relationships or streamline processes.
✨Understand Regulatory Reporting
Having a grasp of financial services and regulatory reporting will give you an edge. Do some research on the latest trends and challenges in this area. Being able to discuss how these factors impact client testing and implementation will show that you're not just knowledgeable but also genuinely interested in the field.
