At a Glance
- Tasks: Support retail media clients by coordinating delivery and driving commercial growth.
- Company: Join Epsilon, a leader in retail media with a dynamic team.
- Benefits: Gain hands-on experience, work in a collaborative environment, and develop your skills.
- Other info: Opportunity for career growth and exposure to cutting-edge retail media platforms.
- Why this job: Be part of a team that supports major UK retailers and drives innovation.
- Qualifications: 1-2 years in client services, strong Excel skills, and a proactive approach.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
- 1–2 years’ experience in client services/account support within digital media, or an agency environment
- Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing
- Comfortable producing decks and written updates (PowerPoint)
- Able to work four days each week from our London office, with visits to retailer offices across the UK as required
- Proactive, team-first approach with strong ownership and vitality
- (Desirable) Hands‑on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon)
- (Desirable) Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableau)
- (Desirable) Comfortable presenting performance updates
- (Desirable) Retail/eCommerce trading knowledge (e.g., promo cadence, onsite merchandising)
What the job involves
- Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers.
- We are looking for a diligent Client Success Associate to support our Retail Media clients.
- You’ll assist the Client Lead and the client team by coordinating delivery and keeping day‑to‑day tasks on track.
- You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients.
- Reporting and operational foundations will be carried out consistently and accurately.
- You’ll report directly to the lead of Client Services and support the wider Retail Media Client team.
- You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking.
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination).
- Support product/release communications by helping compile client updates and key changes.
- Build and QA retailer‑facing reporting (weekly/monthly), including insights and next steps.
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross‑functional follow‑up.
- Respond to client queries and triage requests, pulling in the right teams quickly.
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs.
- Deliver comprehensive insights for retailer QBRs and ad‑hoc updates.
What success looks like
- The team trusts you to keep details organised, deadlines met, and comms clear.
- Issues are spotted early and raised with proposed options.
- Reporting is accurate, on time, and passionate about insights and actions.
- Trackers and processes are maintained to a high standard.
Client Development Associate (Retail Media) employer: Deepstreamtech
Epsilon is an exceptional employer that fosters a collaborative and dynamic work environment in the heart of London. With a strong focus on employee growth, we offer opportunities to engage with leading retailers and develop your skills in retail media, all while enjoying a proactive team culture that values clear communication and innovative problem-solving. Our commitment to work-life balance allows you to thrive both professionally and personally, making Epsilon a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Associate (Retail Media)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Epsilon or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for Client Development Associates and practice your answers. Don’t forget to showcase your Excel skills and any experience with retail media platforms.
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data in past roles. Bring examples of reports or insights you've created, especially if they relate to performance metrics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Epsilon.
We think you need these skills to ace Client Development Associate (Retail Media)
Some tips for your application 🫡
Show Off Your Organisation Skills:Make sure your application highlights your strong organisation and follow-through abilities. We love seeing how you manage multiple workstreams, so give us examples of how you've juggled tasks in the past!
Communicate Clearly:Since clear written and verbal communication is key for this role, ensure your application is well-structured and free of jargon. Use straightforward language to convey your experience and confidence in client-facing situations.
Be Analytical:We’re looking for someone detail-focused and comfortable with performance data. If you’ve worked with Excel, especially with pivots or lookups, make sure to mention it! Show us how you’ve used data to drive decisions in your previous roles.
Tailor Your Application:Don’t forget to tailor your application to the job description! Highlight any relevant experience with retail media platforms or CRM tools. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Deepstreamtech
✨Master the Art of Organisation
Showcase your organisational skills by preparing a detailed plan for how you would manage multiple workstreams. Bring examples of how you've successfully juggled tasks in the past, and be ready to discuss your methods for keeping everything on track.
✨Communicate with Confidence
Since clear communication is key, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've handled client-facing updates before, and consider bringing a sample presentation or report to demonstrate your ability to produce decks and written updates.
✨Get Comfortable with Data
Brush up on your Excel skills, especially with pivots and lookups, as these will likely come up in the interview. Be prepared to discuss how you've used performance data in previous roles and how you ensure accuracy when QA-ing numbers before sharing them.
✨Be Proactive and Problem-Solving
Demonstrate your proactive approach by sharing specific examples of how you've identified issues early and proposed solutions. Think about times when you've coordinated with different teams to resolve problems and how that experience can translate to the role you're applying for.
