At a Glance
- Tasks: Create clear and engaging communications for sensitive customer issues.
- Company: Join a leading financial services team focused on customer care.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Work in a supportive environment with a focus on empathy and clarity.
- Why this job: Make a real difference by helping customers in vulnerable situations.
- Qualifications: Strong copywriting and communication skills, with project management experience.
The predicted salary is between 30000 - 40000 € per year.
Requirements
- End‑to‑end communications experience, ideally within a highly regulated environment
- Strong copywriting skills, with the ability to make complex topics simple and clear
- Excellent written and verbal communication, with a strong eye for detail
- Experience managing multiple projects or campaigns simultaneously and delivering to deadlines
- Confident stakeholder management skills, with the ability to influence and challenge constructively
- A customer‑centred mindset, with sensitivity to vulnerable customer needs
- (Desirable) Copywriting experience within financial services or a similarly regulated sector
- (Desirable) End‑to‑end campaign management experience
- (Desirable) Experience of digital channels, particularly email campaign delivery
- (Desirable) Familiarity with FCA regulation and consumer‑focused communications
We know that great talent comes from many different backgrounds, and that skills can be developed in a variety of ways.
What the job involves
- LOCATION(S): Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
- HOURS: Full-time – 35 hours per week
This is a fantastic opportunity to develop your communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. Our team is responsible for creating and delivering clear, engaging and empathetic customer communications for Rectifications - where we put things right when the Group has made a mistake. These communications are often sensitive and high impact, and play a vital role in maintaining customer trust.
You’ll work on a wide range of communications across the Group, from single‑customer issues through to large‑scale remediation programmes affecting thousands of customers. Many of the customers we support may be in vulnerable circumstances, such as financial difficulty or bereavement, so empathy, clarity and care are critical.
Taking complex issues, remediation decisions and customer treatments and converting them into clear, easy‑to‑understand communications, using accessible language in line with our Customer Communications Principles. Putting the customer first, challenging proposed treatments where needed to ensure good customer outcomes. Managing communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns. Working collaboratively with Design & Delivery, data, risk and legal teams, as well as third‑party agencies. Ensuring all communications meet Group Standards, including FCA Consumer Duty, and follow the correct governance and approval processes. Managing multiple pieces of work at pace.
Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Bristol employer: Deepstreamtech
Join a forward-thinking organisation that prioritises employee development and fosters a collaborative work culture in locations such as Bristol, Manchester, and Edinburgh. As a Rectifications Communications Assistant Manager, you'll benefit from a supportive environment that values empathy and clarity in customer communications, while also offering opportunities for professional growth within a highly regulated sector. With a focus on meaningful work that directly impacts customer trust, this role is perfect for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Bristol
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their values, and think about how your skills align with their needs. We want you to walk in feeling confident and ready to showcase your end-to-end communications experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to refine your answers and get comfortable discussing your copywriting skills and project management experience. We’re here to help you shine when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Bristol
Some tips for your application 🫡
Show Off Your Copywriting Skills:Make sure your application highlights your copywriting prowess. We want to see how you can take complex topics and make them simple and engaging. Use clear, concise language that reflects the style we’re looking for!
Tailor Your Experience:When applying, don’t just list your past jobs. We want to know how your end-to-end communications experience fits with our needs. Share specific examples of projects or campaigns you've managed, especially in regulated environments.
Emphasise Empathy and Customer Focus:Since we deal with sensitive customer situations, it’s crucial to show us your customer-centred mindset. Include any experiences where you’ve had to consider vulnerable customer needs and how you approached those communications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Deepstreamtech
✨Know Your Stuff
Make sure you understand the ins and outs of end-to-end communications, especially in regulated environments. Brush up on FCA regulations and consumer-focused communications to show you’re not just familiar but genuinely interested in the field.
✨Showcase Your Copywriting Skills
Prepare examples of your copywriting work that demonstrate your ability to simplify complex topics. Bring along samples that highlight your attention to detail and customer-centric approach, as this will resonate well with the interviewers.
✨Project Management Prowess
Be ready to discuss how you've managed multiple projects or campaigns simultaneously. Use specific examples to illustrate your organisational skills and ability to meet deadlines, which are crucial for this role.
✨Empathy is Key
Since the role involves communicating with vulnerable customers, be prepared to talk about how you’ve handled sensitive situations in the past. Show that you can balance clarity with empathy, ensuring that customer needs are always at the forefront.
