IT Support Technician

DeepOcean has an exciting opportunity to join our Europe, Middle East & Africa (EMEA) region on a permanent, staff basis, located in our Aberdeen office.

Role Requirements

• An interest in technology – maybe you’ve helped friends or family with IT, built your own PC, or watched tech tutorials online.
• Friendly, able to communicate clearly, and happy to support people across the business.
• Customer-focused.
• Keen to learn and able to follow processes.
• Able to work under pressure when something goes wrong.
• Ability to prioritise tasks, and adapt to changing priorities.
• Capable of troubleshooting/problem-solving efficiently.
• Organised and dependable.
• Basic knowledge of Windows.
• Bonus points for any exposure to Microsoft 365, Azure, Entra ID, or Intune, and an understanding of networks and IT infrastructure.

Expected Behaviours

• HSEQ: All DeepOcean employees are expected to proactively take ownership of Health, Safety, Environmental, Quality and Security Compliance relevant to their work tasks and responsibilities. All personnel have the authority and duty to stop any incompliant work process, unsafe operation or unsafe behaviour that may cause harm to Personnel, Assets or the Environment.
• Leadership: Employees are expected to embrace Leadership Responsibility in alignment with their Leadership Level, adhering to the principles outlined in ACT for Leadership and the Leadership Posters (Leading Self, Leading Others, Leading Leaders).
• Training: All DeepOcean employees must complete required training programs set by the company within specified deadlines.
• Company culture and values: All DeepOcean employees are expected to live and promote the company values ACT (Attitude, Courage, Teamwork) and comply with the Company and Department Specific Policies and Procedures. As part of the governance of the Company, employees are required to promptly inform their Line Manager of any significant matters regarding departmental or company performance.

Role Description

• Daily operation of the ServiceDesk will include being the first point of contact for IT queries - by phone, email, or in person.
• Log, track, and help resolve issues using our ServiceDesk ticketing system.
• Provide basic technical support to end-users, addressing hardware, software, and network issues.
• Assist in troubleshooting and resolving common IT problems under the guidance of senior staff.
• Assist in setting up and configuring computers, printers, and other IT equipment.
• Help install and update software applications on user devices.
• Support senior IT staff in managing servers, network devices, and other infrastructure components.
• Keep our IT documentation accessible and up-to-date.
• Get involved in small IT projects and team initiatives as you grow in the role.
• Pro-actively seek opportunities to improve IT performance and reliability.
• Provide basic user training where appropriate.
• Escalate issues to colleagues/senior technicians when necessary.

Occasional travel to other regions (France, Africa, the Middle East) may be required. We are proud to be an equal opportunity employer and workplace. We value inclusion, equality and diversity and encourage all qualified candidates to apply. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status or gender identity.