Technical Integrations Consultant

Meet DeepL. DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing, and real-time voice translation.

Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey.

Before we begin to tell you about the role, you must be able to speak German. Any candidates who don't highlight their German speaking skills on their CV will be rejected.

The successful candidate will join our Technical Solutions Management team as a technical integration specialist supporting enterprise customers implementing the DeepL platform. This is a highly technical, customer-facing role suited to candidates with a background in software engineering, solutions engineering, or technical implementation.

You will work directly with customers’ technical teams to design and support integrations with the DeepL platform, including configuring SSO authentication frameworks, working with REST APIs, and troubleshooting complex technical deployments. The role sits within our Customer organisation but operates at the intersection of engineering, product, and customer teams.

You will partner closely with Customer Success and Onboarding teams to resolve complex technical challenges during customer implementations and expansions. Each engagement may involve configuring authentication systems, debugging API integrations, or advising customers on how to embed DeepL within their existing technical architecture.

Your Responsibilities:

• Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution.
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
• Troubleshoot challenges that customers experience as they set up their systems.
• Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations.
• Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation.
• Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation.

You Will Need To Have:

• 5+ years of work experience, with at least two years in client-facing software implementation or account management role at a SaaS company.
• You must have knowledge / experience with programming languages.
• MUST BE ABLE TO SPEAK GERMAN.
• Essential technical knowledge includes:

• REST APIs
• SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable.
• Deployment support - eg. browser extension deployment - Intune - GPO.

What We Offer:

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
• Virtual Shares - An ownership mindset in every role.
• Regular in-person team events: we bond over vibrant events that are as unique as our team.
• Monthly full-day hacking sessions: every month, we have Hack Fridays.
• 30 days of annual leave: we value your peace of mind.
• Competitive benefits: we've crafted it to reflect the diversity of our team.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer. You are welcome at DeepL for who you are - we appreciate authenticity here.