Sales Support Specialist (6 Month FTC)

Meet DeepL. DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.

Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being.

At DeepL, we’re on an exciting adventure to expand our operations to match our ambitious growth plans. At the heart of this journey is our Sales team, a cornerstone of DeepL's market expansion and customer engagement strategy. Our mission is clear: to build and develop high-performing sales teams that embody DeepL's innovative spirit and drive for excellence. As a member of our Sales team, you will be at the forefront of driving our growth and expanding our global reach. Working in close partnership with Marketing, Product, and Customer Success teams, you will collaborate to deliver tailored solutions that meet the needs of our clients.

As a Sales Support Specialist at DeepL, you'll be the first line of support for our global sales organisation — over 250 Account Executives, Sales Development Representatives and Customer Success Managers. You'll be the person a salesperson turns to when something is blocking a deal, and the one who makes sure it gets resolved.

Your responsibilities:

• Own the Sales Operations support channel in Slack for your region, answering questions from sales teams and keeping the queue moving.
• Take each request end to end — diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't.
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process.
• Investigate and correct data quality issues before they hold up a deal.
• Build simple documentation and guides so sellers can help themselves next time.
• Flag recurring issues to the team so we can fix root causes rather than the same symptom twice.
• Provide extended support at quarter-end and year-end, when deal volume peaks. On the final day of the quarter this means being available until 11pm UK time as we work to the signing cut-off — your first will be year-end, 31 December.

Qualities we look for:

• 2-4 years experience in sales support, sales operations, revenue operations or CRM administration.
• Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs.
• A genuine service mindset with clear boundaries: you'll help a seller solve their problem and show them how to do it themselves.
• Ownership. When something lands with you, you drive it to a resolution.
• Comfortable working conversationally in Slack, holding several threads at once, and staying calm when the queue is long.
• Strong attention to detail, particularly where data accuracy affects revenue.
• Excellent written and verbal English, and able to explain a process to someone who just wants their deal to close.
• Based in the UK, able to work from our London office around two days a week, and willing to work extended hours at quarter-end and year-end.
• Exposure to billing systems (ChargeBee, Zuora or similar) and how they connect to a CRM.

What we offer:

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
• Regular in-person team events: we bond over vibrant events that are as unique as our team.
• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about.
• 30 days of annual leave: we value your peace of mind.
• Competitive benefits: we've crafted it to reflect the diversity of our team and tailored it to align with your unique location.

We are an equal opportunity employer. You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward!