Renewal Success Manager - Rest of EMEA

Meet DeepL. DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being.

As we scale and mature as an organisation, we want to ensure that we don’t just renew contracts but that we solidify partnerships with our customers. As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realised by our customers translates into long-term commercial commitment.

Your Responsibilities

• Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
• Design pricing models and multi-year agreements that reward adoption and pave the way for future expansion.
• Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
• Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey.
• Maintain forecast accuracy for your region ensuring that "on-time" isn’t just a goal—it’s the standard.
• Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.

Qualities we look for

• Proven success in a commercial renewal role within a SaaS or AI organisation.
• A commercial mindset and ability to tell a compelling value narrative for our customers.
• Knowledge of LAER customer success framework, quota to cash and other pricing levers.
• Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
• Highly structured approach and operational framework for renewal lifecycle.
• Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.
• Fluent in English (French / Spanish or Dutch would be a bonus).

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
• Virtual Shares - An ownership mindset in every role.
• Regular in-person team events: we bond over vibrant events that are as unique as our team.
• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you’re passionate about.
• 30 days of annual leave: we value your peace of mind.
• Competitive benefits: we’ve crafted it to reflect the diversity of our team and tailored it to align with your unique location.

We are an equal opportunity employer. You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward!