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- Tasks: Lead the renewals process and design pricing models for customer success.
- Company: Join DeepL, a diverse tech company breaking down language barriers.
- Benefits: Enjoy flexible hours, 30 days leave, and virtual shares in the company.
- Other info: Be part of a supportive culture that values authenticity and collaboration.
- Why this job: Make a real impact by ensuring long-term customer commitment and growth.
- Qualifications: Experience in SaaS or AI renewals and strong negotiation skills required.
The predicted salary is between 60000 - 80000 £ per year.
As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realised by our customers translates into long‑term commercial commitment.
Your Responsibilities
- Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
- Design pricing models and multi‑year agreements that reward adoption and pave the way for future expansion.
- Navigate the procurement maze, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
- Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey.
- Maintain forecast accuracy for your region ensuring that 'on‑time' isn't just a goal—it’s the standard.
- Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.
Qualities We Look For
- Proven success in a commercial renewal role within a SaaS or AI organisation.
- A commercial mindset and ability to tell a compelling value narrative for our customers.
- Knowledge of LAER customer success framework, quota to cash and other pricing levers.
- Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
- Highly structured approach and operational framework for renewal lifecycle.
- Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.
- Fluent in German and English.
What We Offer
- Diverse and internationally distributed team with more than 90 nationalities across several countries.
- Open communication, regular feedback and a culture that values empathy and growth mindset.
- Hybrid work with flexible hours and trust in your productivity.
- Virtual Shares shared by all employees, linking contribution directly to DeepL’s growth.
- Regular in‑person team events and monthly full‑day hacking sessions to celebrate collaboration.
- 30 days of annual leave (excluding public holidays) and access to mental health resources.
- Competitive benefits tailored to your location to ensure support at every step.
Equal Opportunity Employer
You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
Renewal Success Manager - DACH employer: DeepL
Contact Detail:
DeepL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Success Manager - DACH
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at DeepL or similar companies. A friendly chat can open doors and give you insights that might just help you land that Renewal Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding the LAER framework and how it applies to customer success. We want to see you demonstrate your knowledge and how you can bring value to our customers during the renewals process.
✨Tip Number 3
Show off your negotiation skills! Think of examples where you've successfully navigated complex discussions with stakeholders. This is key for the role, so make sure you highlight your experience in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Renewal Success Manager - DACH
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewal Success Manager role. Highlight your experience in SaaS or AI, and showcase how you've successfully navigated renewals in the past. We want to see how you can bring value to our team!
Showcase Your Commercial Mindset: In your application, emphasise your ability to craft compelling value narratives. We’re looking for someone who can demonstrate a strong commercial mindset, so share examples of how you've aligned customer health with pricing models in previous roles.
Highlight Collaboration Skills: Since this role involves working closely with various teams, make sure to mention your collaboration skills. Talk about your experiences partnering with Customer Success Managers and Account Executives to ensure a seamless customer journey. We love teamwork!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at DeepL!
How to prepare for a job interview at DeepL
✨Know Your Value Narrative
Before the interview, think about how you can articulate the value you've brought to previous roles. Prepare specific examples that showcase your success in a commercial renewal role, especially within SaaS or AI organisations. This will help you demonstrate your commercial mindset and ability to align customer health with pricing models.
✨Master the LAER Framework
Familiarise yourself with the LAER (Land, Adopt, Expand, Renew) customer success framework. Be ready to discuss how you've applied this in past roles, particularly in managing renewals. Showing your understanding of this framework will highlight your structured approach to the renewal lifecycle.
✨Prepare for Negotiation Scenarios
Since you'll be navigating negotiations with various stakeholders, practice common negotiation scenarios. Think about how you would protect margins while fostering long-term relationships. This preparation will give you confidence and show that you're ready to tackle the complexities of the role.
✨Showcase Collaboration Skills
Collaboration is key in this role, so be prepared to discuss how you've worked closely with Customer Success Managers and Account Executives in the past. Highlight specific instances where your teamwork led to successful outcomes, as this will demonstrate your ability to partner effectively within the Go to Market organisation.