Senior Product Designer (Customer Experience) in London

Meet DeepLDeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. What sets us apartWhat sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Meet the team behind this journeyAs a Senior Product Designer at DeepL, you will play a pivotal role in shaping the translation experience at the heart of DeepL Translate, the AI-first translation platform millions of people reach for every day to localize their content. Beyond your immediate team, you will actively contribute to DeepL's broader design community—helping evolve our craft, influence best practices, and raise the bar for design across the company.This is a high-impact role for a designer who is comfortable navigating complexity, cares deeply about user experience, and thrives in collaborative, strategic environments.Your responsibilitiesYou will be responsible for solving a critical problem: making translation feel effortless and trustworthy for anyone who needs to communicate across languages — whether they're translating a sentence, a document, or their daily work. We expect you to:Become an expert on who our users are and what each user group needs, from casual translators to professionals who rely on DeepL every dayConduct generative and evaluative user research to define problems and validate solutionsGather and evaluate requirements with cross-functional team membersCommunicate design concepts early and often, backed by qualitative insights and quantitative dataDeliver vibe coded prototypes, final design specifications in Figma and make small code changes in productionShare the responsibility to maintain and expand the design systemQualities we look forYou have 4+ years of experience in product teams providing design solutions for web applicationsYou have a strong understanding of user-centered design processesYou have experience designing for B2B audiences but have a great eye for design. Experience in B2C design is a bonus pointYou can drive design throughout the whole lifecycle of an idea — discovering problems, defining success, evaluating solutions, and measuring impactYou understand the power of storytelling and are comfortable in driving stakeholders buy-inYou can consistently use qualitative and quantitative insights to guide your design processYou are confident owning and co-owning design artefacts in FigmaYou are as confident in using AI to support your work, especially to create design assets and prototypes, we mostly use Claude CodeYou have experience working on a product at scale with a global presenceYou have strong communication and presentation skillsYou are fluent in English. Any other languages, e.g. German, are an advantageWhat we offerDiverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally.Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity.30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.It’s in our diversity that we will find the power to break down language barriers in the world.