At a Glance
- Tasks: Lead the renewals process and design pricing models for key customer engagements.
- Company: Join DeepL, a global leader in AI technology and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to innovation and well-being.
- Why this job: Shape the future of AI while building lasting partnerships with customers.
- Qualifications: Experience in contract negotiations and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Meet DeepL. DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being.
As we scale and mature as an organisation, we want to ensure that we don’t just renew contracts but that we solidify partnerships with our customers. As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realised by our customers translates into long-term commercial commitment.
Your Responsibilities:
- Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
- Design pricing models and multi-year agreements that reward adoption and pave the way for future expansion.
- Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
- Partner closely with Customer Success Managers.
Renewal Success Manager - Rest of EMEA in London employer: DeepL
DeepL is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a meaningful impact in the AI industry. With a commitment to employee growth, DeepL offers ample opportunities for career advancement while ensuring a supportive work environment that values trust and curiosity. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and connection, all while contributing to cutting-edge technology that enhances communication worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Success Manager - Rest of EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees at DeepL on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role like the Renewal Success Manager.
✨Tip Number 2
Prepare for the interview by understanding DeepL's products and culture. Dive into their AI technology and think about how your skills can contribute to their mission of improving communication and fostering connections.
✨Tip Number 3
Showcase your negotiation skills! Since the role involves navigating complex contracts, be ready to discuss past experiences where you successfully managed negotiations or resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the DeepL journey.
We think you need these skills to ace Renewal Success Manager - Rest of EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for AI and customer success shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission at DeepL.
Tailor Your CV:Make sure your CV is tailored to the Renewal Success Manager position. Highlight relevant experiences and skills that align with the job description. We love seeing how your background fits into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for DeepL. Share specific examples of your past successes in renewals or customer engagement, and don’t forget to mention why you’re drawn to our company culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at DeepL
✨Know Your Stuff
Before the interview, dive deep into DeepL's products and services. Understand their AI technology and how it impacts customer communication. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their mission.
✨Showcase Your Negotiation Skills
As a Renewal Success Manager, you'll be navigating complex negotiations. Prepare examples from your past experiences where you've successfully led negotiations or managed contracts. Highlight your ability to align customer needs with business goals.
✨Emphasise Customer-Centricity
DeepL values partnerships and customer success. Be ready to discuss how you've built strong relationships with clients in the past. Share specific strategies you've used to ensure customer satisfaction and long-term commitment.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about DeepL's culture, growth plans, and how they measure customer success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
