DeepL, a global AI translation leader, is seeking a Senior Manager, Technical Support Engineering to shape and scale a new technical support function. You will lead a team across regions, partner with Engineering, Product and GTM, and set excellence standards for customer outcomes.
You’ll grow experts, modernize support models with automation and AI, and turn support insights into product improvements. The role demands strategic thinking and strong people leadership in a fast-moving SaaS
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Head of Technical Support Engineering employer: DeepL
DeepL is an exceptional employer that fosters a culture of innovation, trust, and well-being, making it an ideal place for an Engineering Manager to thrive. With a diverse, globally distributed team and a commitment to employee growth through regular feedback and career development coaching, DeepL offers a unique blend of flexible working arrangements, competitive benefits, and the opportunity to make a meaningful impact in the AI industry. The company's focus on open communication and collaboration ensures that every team member feels valued and empowered to contribute to its mission of breaking down language barriers worldwide.
