Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer success and support clients in deploying our innovative SaaS solution.
- Company: Join Deepki, a leader in sustainability for the real estate sector.
- Benefits: Enjoy remote work, 25 days leave, health insurance, and training opportunities.
- Why this job: Make a real impact on sustainability while helping clients achieve their goals.
- Qualifications: Project management skills and a passion for sustainability are essential.
- Other info: Be part of a dynamic team dedicated to transforming the real estate industry.
The predicted salary is between 36000 - 60000 £ per year.
About Deepki
Founded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services. Deepki’s platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios. Our brand is built on three core values: Trust, Care & Act, which guide our relationships, the way we operate, and the impact we seek to create. We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights — all key drivers of sustainable change.
We are looking for a Customer Success Manager (F/M/X) to join the UK Client team, on a permanent contract based in London.
Missions
- The Customer Success Manager at Deepki will take charge of managing and supporting our customers in the deployment of our SaaS software solution.
- Ensure the retention and satisfaction of the customers in your portfolio:
- Project management during the initial implementation phase of the customer platform
- Configuration of the Deepki business application according to the customer's needs
- Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.)
- Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
- Providing expertise as sustainability expert
- Supporting our clients' sustainability management, for example in the context of the application of UK or European regulations and reporting (e.g., EU-Taxonomy, SFDR, CSRD, GRESB)
- Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning)
- Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity
- Supporting internal operational excellence projects for the team
- Improving internal processes and the level of services provided by the team
- Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team
Profile
ESSENTIAL SKILLS AND COMPETENCES
- Project management of multiple accounts at the same time
- Management of large data sets and quantitative data analysis (Excel)
- Understanding of SaaS solutions and basic knowledge of software engineering
- Sense of customer contact, ideally B2B
NICE TO HAVE SKILLS
- Experience in SaaS
- Experience in Sustainability and climate change management
- Experience in the real estate industry
- Other languages
Recruitment process
- HR interview
- Interview with the direct manager (N+1)
- Interview with the N+2
Your working environment
Why join Deepki? Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki. Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.
- Remote working days - hybrid model
- 25 Days Leave + Public Holidays
- Health & Dental Insurance (from Day 1)
- Income Protection and Life Cover
- Pension from day 1
- Enhanced maternity and paternity leave
- Onboarding & Advanced Training in Paris
- In-house training
- International environment
- Access to a language learning platform
- Dynamic and passionate ecosystem where everyone's initiatives have their place
- Central London Office
Learn more about Deepki
Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich
Clients: 600+ Users: 70,000+ Countries: 90+ Connectors: 7,300+
Deepki’s motto: “We say what we do & we do what we say!”
Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law. Employment decisions are made based on qualifications, passion, merit, and business needs. We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment.
Customer Success Manager - London - (F/M/X) employer: Deepki
Contact Detail:
Deepki Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - London - (F/M/X)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Customer Success Manager role at Deepki.
✨Tip Number 2
Show off your skills! Prepare to discuss your project management experience and how you've handled large data sets. Be ready to share specific examples that highlight your understanding of SaaS solutions and customer success.
✨Tip Number 3
Research Deepki’s values and mission. When you know what they stand for, you can tailor your conversations to show how you align with their goals. Trust, Care & Act should be at the forefront of your mind!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Deepki team.
We think you need these skills to ace Customer Success Manager - London - (F/M/X)
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainability shine through! We love candidates who are genuinely excited about making a positive impact in the real estate sector. Share any relevant experiences or projects that highlight your commitment to sustainability.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially in project management and SaaS solutions. A tailored application shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and skills in a way that’s easy for us to digest. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Deepki
✨Know Your SaaS Inside Out
Make sure you understand Deepki's SaaS platform thoroughly. Familiarise yourself with its features and how it helps clients achieve their sustainability goals. This will not only show your interest but also help you answer questions about how you can support customers during implementation.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed multiple projects or accounts in the past. Highlight your ability to juggle tasks, meet deadlines, and ensure customer satisfaction. This is crucial for a Customer Success Manager role.
✨Demonstrate Your Data Analysis Prowess
Brush up on your Excel skills and be ready to discuss how you've handled large data sets before. Be prepared to explain how you can analyse customer data to provide actionable insights, as this is key to helping clients succeed.
✨Embrace Sustainability Knowledge
Familiarise yourself with UK and European sustainability regulations like the EU-Taxonomy and CSRD. Showing that you understand these frameworks will demonstrate your expertise and commitment to supporting clients on their decarbonisation journeys.