At a Glance
- Tasks: Guide clients through onboarding, manage relationships, and drive client success.
- Company: Join a pioneering AI-driven LegalTech company founded by ex-Google engineers.
- Benefits: Remote work, competitive salary, and a collaborative culture.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Be the first Customer Success Manager in London and shape the future of legal technology.
- Qualifications: 5+ years in customer success or account management, ideally in SaaS or legal tech.
The predicted salary is between 56700 - 69300 £ per year.
About us: Founded by former Google search engineers with PhDs in AI from ETH Zurich, DeepJudge helps legal teams unlock and apply the knowledge inside their organizations through world-class enterprise search and AI infrastructure – enabling them to automate workflows, build knowledge-powered applications, and turn institutional knowledge into a lasting advantage. Every organization can license the same AI models, but no two organizations share the same institutional knowledge. Decades of experience, work product, and precedent are often fragmented across systems, underused, and inaccessible. DeepJudge makes this expertise instantly available and actionable – helping legal teams find the right information faster, surface relevant knowledge, and apply it where it matters most.
Our platform is trusted by many of the world’s leading law firms and legal teams, including Holland & Knight, Gunderson Dettmer, Cozen O’Connor, ArentFox Schiff, CMS Switzerland, Schoenherr, and others. Headquartered in Switzerland with a growing team across North America and Europe, DeepJudge is shaping the future of how professional knowledge is discovered and applied.
At DeepJudge, we move with urgency, think rigorously, and work closely with our clients to build products that solve meaningful problems. If you want to help define how AI transforms professional knowledge work, we’d love to hear from you.
About the role: At DeepJudge, we move fast, think rigorously, and care deeply about what we build. We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact. If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it.
If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability. This position will be supporting our UK Magic Circle customers.
Your responsibilities will include:
- Client Onboarding: Guide new clients through successful technical implementation and onboarding, tailoring strategies to meet their unique needs.
- Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
- Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
- Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.
- Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.
- Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.
- Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
You're a great fit if you:
- Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "start-up/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook.
- Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
- Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.
- Legal Expertise (Nice to Have): A law degree or prior experience practising law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.
- Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).
- Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.
- Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.
- Global Collaboration: Ability to work effectively within our dynamic international environment, which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe).
What you can look forward to:
- The opportunity to work with cutting-edge technologies in the LegalTech and AI space.
- Being the first CSM on the ground in London.
- The ability to work remotely within a global company.
- Competitive salary and incentives.
- A supportive and collaborative company culture that values your contributions.
At DeepJudge, we believe great teams are built on diverse perspectives and experiences. We are proud to be an equal opportunity employer and are committed to fostering an inclusive, high-performance culture where everyone can thrive. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, or any other characteristic protected by law.
If this role excites you, but you feel you don’t meet every qualification, we encourage you to apply anyway and tell us why you’d be a great fit.
Customer Success Manager (Remote-London) employer: DeepJudge
DeepJudge is an exceptional employer that fosters a supportive and collaborative culture, allowing employees to thrive while working with cutting-edge technologies in the LegalTech and AI space. As a Customer Success Manager, you will have the unique opportunity to be the first CSM on the ground in London, driving meaningful client relationships and contributing to innovative solutions that transform legal workflows. With a commitment to diversity and inclusion, DeepJudge values your contributions and offers competitive salaries, incentives, and opportunities for professional growth within a dynamic global team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Remote-London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DeepJudge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DeepJudge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (Remote-London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DeepJudge:Your cover letter is your chance to shine! Tell us why you want to work at DeepJudge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DeepJudge!
How to prepare for a job interview at DeepJudge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
