Clinical Applications and Commercial Specialist, UK – CIMAR

CIMAR UK Ltd, now a part of DeepHealth, is a leading provider in the SaaS (Software-as-a-Service) healthcare sector, specialising in advanced cloud-based image management solutions. Our technology empowers healthcare organisations to optimise image management processes, enhance patient care, and streamline workflows through seamless integration and actionable data insights.

CIMAR UK Ltd is seeking a Clinical Applications & Commercial Specialist to support the successful deployment, adoption, and ongoing optimisation of our clinical imaging and healthcare technology solutions. This hybrid role bridges clinical expertise and commercial operations, acting as a key link between customers, internal sales teams, technical support, and product development.

The ideal candidate will come from a radiography or a closely related clinical background.

As Clinical Applications & Commercial Specialist at CIMAR you will play an important role in driving our revenue growth and expanding our customer base. You will support the expansion of our client base by building strong relationships with new and existing clients, understanding their needs, and proposing tailored solutions that leverage CIMAR’s cutting-edge technology. This role involves assisting the business manager and senior management with growth and client account management, with a strong understanding of imaging workflows and a natural aptitude for customer engagement, training, and business support.

Essential Duties and Responsibilities:

• Supporting senior account managers in client account management and growth.
• Developing and executing sales strategies to achieve revenue goals.
• Engaging with clients to understand their needs and proposing appropriate CIMAR solutions.
• Ability to translate clinical needs into practical and commercial solutions.
• Confident working independently and as part of a multidisciplinary team.
• Scheduling and attending client meetings, preparing presentations and demonstrations.
• Leading product demonstrations and Q&A with prospects and clients.
• Following up on leads and maintaining an active pipeline of potential business.
• Coordinating with the marketing team to leverage collateral in client engagements.
• Keeping abreast of industry trends, competitive activity, and product developments.

Clinical & Applications Support:

• Provide clinical expertise and application support for CIMAR UK Ltd products across the client base.
• Deliver on-site and remote product demonstrations, installations, and user training.
• Act as a clinical liaison during pre-sales and post-sales activities.
• Support customers in optimising clinical workflows and achieving best practice use of solutions.

Business & Commercial Support:

• Support the sales team with clinical insight during tenders, presentations, and customer meetings.
• Contribute to bid responses, technical and solution architecture documentation, and clinical justifications.
• Build strong relationships with key stakeholders, including radiographers, clinicians, managers, and procurement teams.
• Provide market and user feedback to support product development and business strategy.

Cross-Functional Collaboration:

• Work closely with technical, service, and product teams to decide on optimal solution architecture, resolve issues and improve customer experience.
• Support internal staff with clinical knowledge and product understanding.

Additional Responsibilities:

• Responsible for managing client accounts end-to-end, including relationship management, retention, and account growth.
• Support development and execute sales strategies to achieve revenue goals.
• Engaging with clients to understand their needs and proposing suitable solutions from the product suite.
• Actively prospect and follow up on leads and maintain an active pipeline of potential business.
• Scheduling and attending client meetings, leading presentations, and demonstrations.
• Creating tailored marketing materials and developing strategies to maximise campaign performance.
• Keeping abreast of industry trends, competitive activity, and product developments.
• Creating complex quotes for review and negotiation with prospective clients; supporting the issuing and reviewing of contracts.
• Maintaining and updating internal and external resources, working with stakeholders across multiple teams.
• Conducting client analysis and assisting with projections and forecasting.
• Managing and contributing to internal projects and processes, including tenders and grant projects.
• Representing the business at industry events, conferences, and networking functions.
• Managing the execution of major events, including UKIO, BSE, and RCR Global AI conferences.
• Contributing to sales documentation, including pricing and compliance materials.
• Mentoring and supporting junior team members, where applicable.
• Maintaining accurate CRM records, including activity logging, opportunity updates, pipeline management, and forecasting reviews.
• Liaising with industry partners to coordinate collaborations, referrals, and co-branded activities.

Minimum Qualifications, Education and Experience:

• Qualifications and background as a Radiographer or other relevant healthcare imaging professional.
• A bachelor’s degree in business, marketing, or a related field.
• 2+ years of experience in sales, preferably within the healthcare technology sector.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Demonstrated ability to meet or exceed performance indicators.
• A results-driven attitude and a commitment to high-quality customer service.

Quality Standards:

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules and maintains satisfactory personal attendance in accordance with RadNet/DeepHealth guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Working Conditions:

A flexible work environment is possible, and may have the ability to work remotely, depending upon location.

Physical Requirements:

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time), drive a vehicle, and utilise other forms of transportation.