At a Glance
- Tasks: Provide top-notch technical support for innovative electronic control modules.
- Company: Join a global leader in generator control technology with a collaborative spirit.
- Benefits: Enjoy 25 days holiday, Bupa healthcare, and a performance-based bonus scheme.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference by supporting cutting-edge technology in diverse applications.
- Qualifications: HNC in Electrical/Electronic Engineering or equivalent experience required.
The predicted salary is between 30000 - 40000 £ per year.
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Technical Support Engineer is to provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications, including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.
Key Responsibilities:
- Providing customers with global technical support (training, troubleshooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE products.
- Delivering training sessions on DSE products covering technical functions, applications, and common faults.
- Test and confirm reported issues from customers. If confirmed, follow the company’s procedures and guidelines for remedial action.
- Preparation of technical documentation including product manuals and training instructions.
- Proofread technical documents authored by other personnel.
- Development guidance to engineering on new and existing product features.
- Assisting the test and approval department’s comprehensive testing of products.
- Technical support to DSE internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
- Compliance with internal procedures and documentation.
- Submit a monthly report to the global support manager of previous months activities.
Internal and External Relationships:
- Liaise with other technical support engineers to better understand existing and new products, and their functionality.
- Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support.
- Liaise with internal sales and marketing providing assistance where necessary.
- Liaise with the relevant Business Development Manager (BDM) for their region’s requirements, keeping them appraised of developments in their area.
- Liaise with DSE distributors, customers, integrators, and end users requiring support.
- Liaise with 3rd party companies within DSE supply chain providing assistance where necessary.
Requirements:
- General generator application and system knowledge.
- Excellent communication skills.
- Confident IT skills.
- Ability to work at a high level of concentration and commitment.
- Ability to operate under own initiative as well as possessing strong team working skills.
- Excellent time management skills.
- Recent experience in the generators and the diesel generator industry.
- Relevant experience in a customer-based environment.
- Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
Benefits:
- 25 days holiday + Bank Holidays.
- New flexible holiday scheme.
- Bupa Healthcare package.
- Life Insurance.
- Enhanced Maternity/Paternity pay.
- 5% Pension contributions.
- Companywide performance based annual bonus scheme.
DSE is an equal opportunity employer.
Technical Support Engineer - UK in Hunmanby employer: Deep Sea Electronics
Deep Sea Electronics is an exceptional employer, offering a dynamic work environment that fosters innovation and continuous improvement. With a strong commitment to employee growth, we provide comprehensive benefits including a flexible holiday scheme, healthcare packages, and performance-based bonuses, all while promoting a culture of collaboration and mentorship. Located in the UK, our global reach ensures that you will be part of a diverse team dedicated to delivering high-quality solutions across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - UK in Hunmanby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Deep Sea Electronics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Deep Sea Electronics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer - UK in Hunmanby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Deep Sea Electronics:Your cover letter is your chance to shine! Tell us why you want to work at Deep Sea Electronics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Deep Sea Electronics!
How to prepare for a job interview at Deep Sea Electronics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
