At a Glance
- Tasks: Provide top-notch technical support for innovative generator control systems.
- Company: Join a global leader in electronic control solutions with a collaborative vibe.
- Benefits: Enjoy 25 days holiday, healthcare, life insurance, and a performance bonus.
- Other info: Dynamic role with opportunities for growth and international exposure.
- Why this job: Make a real difference by supporting cutting-edge technology in renewable energy.
- Qualifications: HNC in Electrical Engineering or relevant experience; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Technical Support Engineer is to provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. This includes renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.
Key Responsibilities:
- Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions and face-to-face on a wide range of DSE products.
- Delivering training sessions on DSE products covering technical functions, applications, and common faults.
- Test and confirm reported issues from customers. If confirmed, follow the company’s procedures and guidelines for remedial action.
- Preparation of technical documentation including product manuals and training instructions.
- Proofread technical documents authored by other personnel.
- Development guidance to engineering on new and existing product features.
- Assisting the test and approval department’s comprehensive testing of products.
- Technical support to DSE internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
- Compliance with internal procedures and documentation.
- Submit a monthly report to the global support manager of previous months activities.
Internal and External Relationships:
- Liaise with other technical support engineers to better understand existing and new products, and their functionality.
- Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support.
- Liaise with internal sales and marketing providing assistance where necessary.
- Liaise with the relevant Business Development Manager (BDM) for their region’s requirements, keeping them appraised of developments in their area.
- Liaise with DSE distributors, customers, integrators, and end users requiring support.
- Liaise with 3rd party companies within DSE supply chain providing assistance where necessary.
Requirements:
- General generator application and system knowledge.
- Excellent communications skills.
- Confident IT skills.
- Ability to work at a high level of concentration and commitment.
- Ability to operate under own initiative, as well as possessing strong teamwork skills.
- Excellent time management skills.
- Recent experience in the generators and the diesel generator industry.
- Relevant experience in a customer-based environment.
- Educated to an HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
Benefits:
- 25 days holiday + Bank Holidays.
- New flexible holiday scheme.
- Bupa Healthcare package.
- Life Insurance.
- Enhanced Maternity/Paternity pay.
- 5% Pension contributions.
- Companywide performance-based annual bonus scheme.
Technical Support Engineer in York employer: Deep Sea Electronics Ltd
Deep Sea Electronics is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, we provide extensive training opportunities and a supportive culture that values teamwork and individual contributions. Located in the UK, our employees enjoy a comprehensive benefits package, including generous holiday allowances, healthcare coverage, and performance-based bonuses, making it a rewarding place to build a meaningful career in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in York
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deep Sea Electronics on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to generator applications. We want to show that we’re not just familiar with the products, but also passionate about them!
✨Tip Number 3
Practice common interview questions, especially those around customer support scenarios. We need to demonstrate our problem-solving skills and how we handle tricky situations with clients.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Technical Support Engineer in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with generator systems and any relevant technical skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background aligns with our needs at Deep Sea Electronics. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills:As a Technical Support Engineer, communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it’s through your CV or cover letter, make sure we can see your knack for effective communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Deep Sea Electronics Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of generator applications and control systems. Familiarise yourself with Deep Sea Electronics' products and their functionalities, as well as common issues customers face. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with both customers and internal teams. Practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Prepare for Real-World Scenarios
Think about potential troubleshooting scenarios you might encounter in the role. Prepare to discuss how you would approach these situations, including the steps you would take to resolve issues and how you would document your findings.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
