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- Tasks: Support customers by processing orders and providing post-sale service.
- Company: Join a dynamic team focused on delivering high-quality products and exceptional customer service.
- Benefits: Enjoy 25 days holiday, flexible holiday options, life insurance, and a performance bonus.
- Why this job: Be the vital link between customers and sales, enhancing your skills in a collaborative environment.
- Qualifications: Basic DBS check required; no prior experience necessary, just a passion for customer service.
- Other info: Work closely with various departments to ensure timely delivery of products.
The predicted salary is between 28800 - 43200 £ per year.
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, keeping track of customer information, and providing post-sale customer service reports. A basic DBS check will be required for this role.
- Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing.
- Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations.
- Respond promptly and efficiently to sales enquiries daily.
- Establish and maintain customer account details with all relevant and up to date information in the DSE operating system.
- Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed.
- Process credit card payments using online payment system.
- Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time.
- Help in other areas of the company as required.
Benefits include 25 days holiday + Bank Holidays, a new flexible holiday scheme, life insurance, enhanced maternity/paternity pay, 5% pension contributions, and a companywide performance-based annual bonus scheme.
Sales Administrator Customer Service employer: Deep Sea Electronics Ltd
Contact Detail:
Deep Sea Electronics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator Customer Service
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you communicate effectively with customers and support the Business Development Managers more efficiently.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for sales enquiries, being able to handle queries promptly and professionally is key to impressing us.
✨Tip Number 3
Get comfortable with using CRM systems. As you'll be maintaining customer account details in our DSE operating system, having prior experience or knowledge of similar systems can give you an edge.
✨Tip Number 4
Show your teamwork spirit! Highlight any past experiences where you've collaborated with different departments, as this role requires effective communication with Production, Quality, Dispatch, and Accounts.
We think you need these skills to ace Sales Administrator Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of the Inbound Sales Administrator. Highlight your relevant experience in processing orders, customer service, and communication skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in sales administration and customer service. Use specific examples that demonstrate your ability to handle customer enquiries, process orders, and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the requirements of the role. Mention your familiarity with handling customer requests and your ability to maintain accurate customer account details.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for the role of Sales Administrator.
How to prepare for a job interview at Deep Sea Electronics Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Inbound Sales Administrator. Familiarise yourself with order processing, customer service, and how to handle sales enquiries. This will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer requests or resolved issues. Highlight your ability to communicate effectively and work as part of a team, as these are crucial for supporting Business Development Managers.
✨Be Ready for Technical Questions
Since you'll be using systems like DSE for managing customer accounts, brush up on any relevant software skills. Be prepared to discuss how you would manage customer information and process orders efficiently.
✨Show Your Team Spirit
This role requires collaboration with various departments. Think of instances where you've worked well in a team and how you contributed to achieving common goals. Emphasising your teamwork skills can set you apart from other candidates.
