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- Tasks: Connect customers with Business Development Managers by processing orders and providing excellent post-sale support.
- Company: Join a dynamic team focused on delivering high-quality products and exceptional customer service.
- Benefits: Enjoy 25 days holiday, flexible leave, healthcare, life insurance, and a performance bonus.
- Why this job: Perfect for multitaskers who thrive in fast-paced environments and love helping customers succeed.
- Qualifications: Strong communication skills and experience in customer service or administration are essential.
- Other info: A basic DBS check and a 5-year work history are required for this role.
The predicted salary is between 28800 - 43200 £ per year.
All potential applicants are encouraged to scroll through and read the complete job description before applying. The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, keeping track of customer information, and providing post-sale customer service reports. It is a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.
Due to the known consignor duties carried out, the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:- Excellent interpersonal and communication skills
- Experience in Customer Service/Administration or similar role
- Team player
- Good attention to detail
- Organised and methodical in approach
- Ability to multi-task
- A satisfactory basic DBS check
- Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing
- Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations
- Provide confident customer care
- Respond promptly and efficiently to sales enquiries daily
- Establish and maintain customer account details with all relevant and up to date information in the DSE operating system
- Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures
- Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed
- Process credit card payments using online payment system
- Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time
- Help in other areas of the company as required
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance based annual bonus scheme
Inbound Sales Administrator employer: Deep Sea Electronics Ltd
Contact Detail:
Deep Sea Electronics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Administrator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with customers, showcasing your ability to handle inquiries and resolve issues effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills. Given the fast-paced nature of the job, being able to share examples of how you've successfully managed multiple tasks in previous roles will highlight your suitability for the position.
✨Tip Number 4
Network with current employees or reach out to us on social media. Engaging with our team can provide you with insights into our company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace Inbound Sales Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description thoroughly to understand the responsibilities and requirements of the Inbound Sales Administrator position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your experience in customer service or administration. Provide specific examples of how you've successfully managed customer interactions, processed orders, or worked in a fast-paced environment.
Detail Your Work History: Since the role requires a 5-year work history, ensure you provide accurate dates and details from previous employers. This is crucial for the application process, so double-check that all information is correct and complete.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your interpersonal skills and ability to multi-task, as these are key attributes for the position. Make sure to convey how you can go above and beyond for customers.
How to prepare for a job interview at Deep Sea Electronics Ltd
✨Showcase Your Customer Service Skills
As an Inbound Sales Administrator, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Your Organisational Skills
This role requires a methodical approach and the ability to multi-task. During the interview, discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a situation where you juggled multiple responsibilities successfully.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their business model and customer base will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you've contributed to team success in past experiences.
