Technical Support Engineer - UK in Hunmanby

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off‑highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well‑established international distributor network.

The Technical Support Engineer is responsible for providing DSE’s external customers with high‑quality, value‑adding technical support on the full range of our electronic control modules for a wide range of generator and control applications, including (but not limited to) renewable energy, backup/emergency power, grid paralleling, and other complex engine‑only and off‑highway implementations. The role also involves delivering technical support and product development guidance to DSE’s internal teams—production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Key Responsibilities

• Providing customers with global technical support (training, troubleshooting, commissioning, etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom) and face‑to‑face on a wide range of DSE products.
• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Testing and confirming reported issues from customers; if confirmed, following the company’s procedures and guidelines for remedial action.
• Preparing technical documentation, including product manuals and training instructions.
• Proofreading technical documents authored by other personnel.
• Providing development guidance to engineering on new and existing product features.
• Assisting the test and approval department with comprehensive testing of products.
• Supporting DSE internal teams—production, engineering, sales & marketing, test & approvals—and other technical support staff.
• Ensuring compliance with internal procedures and documentation.
• Submitting a monthly report to the global support manager of previous months’ activities.

Internal and External Relationships

• Liaising with other technical support engineers to better understand existing and new products and their functionality.
• Liaising with the engineering and test & approval departments when clarification is required.
• Liaising with internal sales and marketing to provide assistance where necessary.
• Liaising with the relevant Business Development Manager (BDM) for their region’s requirements and keeping them informed of developments.
• Liaising with DSE distributors, customers, integrators, and end users requiring support.
• Liaising with third‑party companies within the DSE supply chain to provide assistance where necessary.

Requirements

• General generator application and system knowledge.
• Excellent communication skills.
• Confident IT skills.
• Ability to work at a high level of concentration and commitment.
• Ability to operate under own initiative while possessing strong team‑working skills.
• Excellent time‑management skills.
• Recent experience in the generators and diesel generator industry.
• Relevant experience in a customer‑based environment.
• Education to HNC level in Electrical and Electronic Engineering or equivalent by industry experience.

Benefits

• 25 days holiday + Bank Holidays.
• New flexible holiday scheme.
• Bupa Healthcare package.
• Life Insurance.
• Enhanced maternity/paternity pay.
• 5% pension contributions.
• Company‑wide performance‑based annual bonus scheme.

DSE is an equal opportunity employer. A copy of our statement is available on request.