At a Glance
- Tasks: Provide top-notch technical support for innovative generator control systems.
- Company: Join a global leader in electronic control solutions with a vibrant team.
- Benefits: Enjoy 25 days holiday, life insurance, and a performance-based bonus scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting cutting-edge technology in renewable energy and backup power.
- Qualifications: HNC in Electrical/Electronic Engineering or equivalent experience in the generator industry.
The predicted salary is between 30000 - 40000 £ per year.
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well‑established international distributor network.
The Technical Support Engineer is to provide DSE’s external customers with high quality, value‑adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications, including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine‑only functions and off‑highway implementations.
Key Responsibilities:
- Providing customers with global technical support (training, troubleshooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc.) and face‑to‑face on a wide range of DSE product.
- Delivering training sessions on DSE products covering technical functions, applications, and common faults.
- Test and confirm reported issues from customers. If confirmed, follow the company’s procedures and guidelines for remedial action.
- Preparation of technical documentation including product manuals and training instructions.
- Proofreading technical documents authored by other personnel.
- Development guidance to engineering on new and existing product features.
- Assisting the test and approval department’s comprehensive testing of products.
- Technical support to DSE internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
- Compliance with internal procedures and documentation.
- Submit a monthly report to the global support manager of previous months activities.
Internal and External Relationships:
- Liaise with other technical support engineers to better understand existing and new products, and their functionality.
- Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support.
- Liaise with internal sales and marketing providing assistance where necessary.
- Liaise with the relevant Business Development Manager (BDM) for their region’s requirements, keeping them appraised of developments in their area.
- Liaise with DSE distributors, customers, integrators, and end users requiring support.
- Liaise with 3rd‑party companies within DSE supply chain providing assistance where necessary.
Requirements:
- General generator application and system knowledge.
- Excellent communications skills.
- Ability to work at a high level of concentration and commitment.
- Ability to operate under own initiative as well as possessing strong team‑working skills.
- Recent experience in the generators and the diesel generator industry.
- Relevant experience in a customer‑based environment.
- Educated to an HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
25 days holiday + Bank Holidays, Life Insurance, Enhanced Maternity/Paternity pay, 5% Pension contributions, Companywide performance‑based annual bonus scheme.
DSE is an equal opportunity employer.
Technical Support Engineer - UK in Filey employer: Deep Sea Electronics Ltd
Deep Sea Electronics is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee development, we provide extensive training opportunities and a supportive culture that values teamwork and initiative. Located in the UK, our employees enjoy competitive benefits including generous holiday allowances, life insurance, and a performance-based bonus scheme, making it a rewarding place to build a meaningful career in the technical support field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - UK in Filey
✨Tip Number 1
Get to know the company inside out! Research Deep Sea Electronics and their products. Understanding their generator controllers and applications will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Technical Support Engineer, you'll need to explain complex technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining DSE products and troubleshooting steps.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the DSE team.
We think you need these skills to ace Technical Support Engineer - UK in Filey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience in the generator and diesel generator industry, and showcase any relevant customer support skills. We want to see how you can add value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs at Deep Sea Electronics. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:As a Technical Support Engineer, communication is key. In your application, demonstrate your ability to convey complex technical information clearly. Whether it's through your CV or cover letter, let us know how you’ve successfully supported customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Deep Sea Electronics Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of generator applications and control systems. Familiarise yourself with Deep Sea Electronics' products and their functionalities, as well as common issues customers face. This will help you answer technical questions confidently.
✨Practice Your Communication Skills
As a Technical Support Engineer, you'll need to communicate complex information clearly. Practice explaining technical concepts in simple terms, as if you're training someone who knows nothing about the products. This will show your ability to convey information effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer support scenarios. Think of examples from your past experience where you've successfully resolved issues or trained others. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Highlight your ability to work both independently and as part of a team. Be ready to discuss how you've collaborated with other departments in previous roles, especially in a technical support context. This will demonstrate that you can liaise effectively with various teams at Deep Sea Electronics.
